Junior IT Systems Engineer

Job Summary:
The Systems Engineer O365 & Intune Support will be responsible for managing supporting and troubleshooting Microsoft 365 and Microsoft Intune environments across the organization. The role involves endpoint management device enrollment user administration security compliance application deployment and operational support for enterprise collaboration and mobility platforms. The engineer will work closely with IT Operations Security Infrastructure and client teams to ensure stable secure and compliant endpoint and collaboration services.

Key Responsibilities:

Microsoft 365 Administration & Support

• Provide operational support for Microsoft 365 services including Exchange Online Outlook Teams OneDrive SharePoint Online and Azure AD.
• Manage user accounts licensing mailbox administration distribution groups shared mailboxes and access permissions.
• Troubleshoot O365-related issues including mail flow authentication MFA Teams connectivity and collaboration tools.
• Support onboarding/offboarding activities and access management processes.
• Monitor service health incidents and escalations related to Microsoft 365 services.

Microsoft Intune & Endpoint Management

• Manage device enrollment and configuration through Microsoft Intune.
• Deploy and manage compliance policies configuration profiles security baselines and conditional access policies.
• Support Autopilot provisioning device compliance application deployment patch management and endpoint security configurations.
• Troubleshoot device enrollment sync compliance and application deployment issues across Windows iOS Android and macOS devices.
• Manage endpoint lifecycle activities including provisioning replacement retirement and decommissioning.

Security Compliance & Governance

• Support MFA implementation and authentication-related troubleshooting.
• Ensure compliance with organizational security policies and endpoint governance standards.
• Assist in remediation of vulnerabilities non-compliant devices and security incidents.
• Maintain audit records SOPs technical documentation and operational runbooks.

Operations & Automation

• Work on automation initiatives using PowerShell and Microsoft Graph APIs where applicable.
• Coordinate with vendors client teams and internal IT stakeholders during deployments migrations and issue resolution.
• Participate in project implementations upgrades pilot testing and change management activities.
• Ensure timely incident resolution and adherence to SLAs and operational KPIs.

Reporting & Documentation

• Generate operational reports related to device compliance O365 usage licensing patching and endpoint health.
• Maintain accurate asset and configuration records within ITSM/ITAM tools.
• Contribute to knowledge repositories and create/update SOPs and troubleshooting guides.

Required Skills & Qualifications:

• Bachelors degree in Information Technology Computer Science or related field.
• 1-4 years of experience in Microsoft 365 administration and endpoint management.
• Strong hands-on experience with Microsoft Intune Azure AD/Entra ID Exchange Online Teams and O365 administration.
• Experience with Windows device management Autopilot conditional access and compliance policies.
• Good understanding of endpoint security MFA and identity management.
• Experience with PowerShell scripting and automation is preferred.
• Familiarity with ITSM tools such as Freshservice ServiceNow or similar platforms.
• Strong troubleshooting analytical and communication skills.

Preferred Skills:

• Microsoft certifications related to O365 Intune Azure or Endpoint Administration.
• Experience with SCCM/MECM JAMF Defender for Endpoint or endpoint security platforms.
• Exposure to hybrid identity environments and Azure administration.
• Knowledge of ITIL processes and change management practices.

Key Competencies:

• Strong ownership and accountability
• Customer-focused support approach
• Problem-solving and troubleshooting skills
• Process and documentation oriented
• Ability to work independently and collaboratively
• Continuous learning and upskilling mindset
• Strong stakeholder communication and coordination skills

Required Experience:

Junior IC