Enter a job title or keyword
Jira Atlassian L2 Support Engineer
Job Location:
Monthly Salary:
Posted:
8 September 2026 (13 hours ago)
Posted:
Application Deadline:
6 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Job Title: Jira Atlassian L2 Support Engineer
Location:Viman Nagar Pune
Working hours: 2pm to 11pm and 3pm to 12am
Responsibilities:
Stratacent is an IT Consulting and Services firm headquartered in Jersey City NJ with two global delivery centres in New York City area and New Delhi area plus offices in London Canada and Pune India.
We are a leading IT services provider focusing in Financial Services Insurance Healthcare and Life Sciences. We help our customers in their digital transformation journey and provides services/ solutions around Cloud Infrastructure Data and Analytics Automation Application Development and ITSM.
We have partnerships with SAS Automation Anywhere Snowflake Azure AWS and GCP.
URL -
Stratacent India Private Limited is an equal opportunity employer and will not discriminate against any employee or applicant for employment on the basis of race color creed religion age sex national origin ancestry handicap or any other factors.
Location:Viman Nagar Pune
Working hours: 2pm to 11pm and 3pm to 12am
Responsibilities:
- Provide Level 2 technical support for Jira Confluence Bitbucket and other Atlassian tools.
- Investigate and resolve issues escalated from Level 1 support in a timely manner.
- Troubleshoot workflows permission schemes custom fields and other configurations in Jira and Confluence.
- Monitor system performance and health identifying and resolving issues proactively.
- Assist in user and group management project configurations and automation rule setups.
- Collaborate with cross-functional teams (DevOps QA Project Managers) to support integration and usage of Atlassian tools.
- Maintain documentation for common issues solutions and configuration guides.
- Escalate complex issues to Atlassian support (Level 3) or internal development teams as needed.
- Assist in plugin installations upgrades and minor tool customizations.
- Participate in Atlassian system maintenance and patching activities.
- Bachelors degree in Computer Science Information Technology Engineering or a related field.
- 2-4 years of hands-on experience in Atlassian Jira Confluence and Bitbucket support or administration.
- Strong knowledge of Jira workflows project schemes issue types permission models and Jira Service Management (JSM).
- Experience troubleshooting Atlassian plugins application logs integrations and ticketing/incident management systems.
- Working knowledge of JQL Groovy/Bash scripting REST APIs along with strong analytical problem-solving and communication skills.
- Group Medical Insurance
- Cab facility
- Meals/snacks
- Continuous Learning Program
Stratacent is an IT Consulting and Services firm headquartered in Jersey City NJ with two global delivery centres in New York City area and New Delhi area plus offices in London Canada and Pune India.
We are a leading IT services provider focusing in Financial Services Insurance Healthcare and Life Sciences. We help our customers in their digital transformation journey and provides services/ solutions around Cloud Infrastructure Data and Analytics Automation Application Development and ITSM.
We have partnerships with SAS Automation Anywhere Snowflake Azure AWS and GCP.
URL -
Stratacent India Private Limited is an equal opportunity employer and will not discriminate against any employee or applicant for employment on the basis of race color creed religion age sex national origin ancestry handicap or any other factors.
Required Experience:
IC
