IVR Associate
Job Location:
Monthly Salary:
Posted on:
10 days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Key Responsibilities
The IVR will be responsible for managing inbound and outbound customer calls
ensuring timely response to customer queries and maintaining the quality of communication.
The person will support calls and follow-ups are handled properly.
They will be expected to prepare daily call reports lead status reports query resolution
reports and escalation summaries for the management. The candidate should be able to
track missed calls pending follow-ups customer complaints booking enquiries and
coordination requirements with different departments.
They will also coordinate with the front office operations marketing and management
teams to ensure smooth information flow. For example if there is a customer enquiry
regarding bookings packages party plans school visits corporate bookings or group
events the IVR should ensure the information reaches the right team and proper
follow-up is done.
The IVR will be responsible for managing inbound and outbound customer calls
ensuring timely response to customer queries and maintaining the quality of communication.
The person will support calls and follow-ups are handled properly.
They will be expected to prepare daily call reports lead status reports query resolution
reports and escalation summaries for the management. The candidate should be able to
track missed calls pending follow-ups customer complaints booking enquiries and
coordination requirements with different departments.
They will also coordinate with the front office operations marketing and management
teams to ensure smooth information flow. For example if there is a customer enquiry
regarding bookings packages party plans school visits corporate bookings or group
events the IVR should ensure the information reaches the right team and proper
follow-up is done.
