IT Support Officer-Relocation to Europe-Cyprus, Limassol

Do you have experience in Level 1 or Level 2 IT support Are you comfortable using remote support tools as well as providing on-site assistance at clients premises If so you may be a great fit for this opportunity.

Our client is an IT outsourcing company seeking a dedicated IT Support Officer. Their mission is to help small and medium-sized businesses (SMEs) run smoothly by providing reliable and professional technical support. If you enjoy solving technical problems and assisting people with their IT needs this role could be ideal for you.

About the Company

We are recruiting on behalf of a fast-growing IT support outsourcing company. Due to the onboarding of many new clients they are expanding their team to ensure excellent service delivery. This position is a full on-site job therefore the successful candidate will be based at the companys offices in Limassol Cyprus.

Responsibilities

As an IT Support Officer you will assist clients with a wide range of IT support activities from basic troubleshooting to the installation and configuration of IT systems.

Your key responsibilities will include:

• Troubleshooting IT issues for multiple clients via email chat and remote access

• Installing configuring and maintaining desktops laptops and office equipment

• Managing user accounts access controls and basic network setups

• Monitoring systems applying updates and ensuring data backups are functioning properly

• Documenting technical issues and resolutions to improve ongoing support efficiency

Requirements

The successful candidate should meet the following criteria:

• 13 years of experience in IT support (Level 1 or Level 2)

• Advanced English

• Solid understanding of Windows OS Microsoft Office 365 and basic networking

• Familiarity with remote support tools such as TeamViewer AnyDesk or similar

• Strong communication skills and a customer-focused mindset

• Experience working with SMEs or in an outsourcing environment will be considered an advantage

Benefits

The company offers:

• Full-time on-site position with standard office working hours

• Relocation support for Cyprus

• A welcoming and friendly working environment based in Limassol

• Ongoing training and opportunities for sponsored further education

• Biannual bonus appraisals in July and December to recognize employee contributions

• 21 days of annual leave plus 3 days of sick leave

• Competitive salary based on experience

Take the next step in your career today!