IT Support Engineer

Provides technical support by Diagnose and solve software and hardware problems and connectivity issues for computer users.

Installs new hardware and software as per requirement.

Provide first level one-on-one contact and communicate resolutions to customer issues.

Document work done in ticketing system by recording the issue outcome and resolution.

Track route and redirect problems to correct resources.

Follow up with clients provide feedback and see problems through to resolution.

Knowledge of windows networking technologies Windows O/S (Windows 7/8/10) PCs laptops printers (laser/inkjet/barcode) and cabling systems. Thorough knowledge of Microsoft Office Suite Adobe Acrobat and related software. Knowledge of internet remote access technology.

Knowledge of Windows Domain environment and Active Directory

Experience supporting A/V conferencing technologies.

Customer service orientation toward helping people with a calm helpful and empathetic demeanour.

Proven working experience in providing help desk support and experience providing face-to-face desktop support to users in a heterogeneous network.

Network troubleshooting skills.

Operate & Monitor Data Centres physical environment control systems (UPS Precision AC Access Control CCTV IBMS Fire Alarm and Suppression system VESDA Water Leak Detection System DG Set etc).

Operations Management on call 24 X 7 basis to respond to any operational problems.

Responsible for initial problem determination resolution reporting and escalation procedures to insure proper systems and Data Centre computing platform operations.

Work on shifts and weekend/off-hours support to ensure 24/7 availability of overall IT Infrastructure.

Excellent problem-solving skills.

Good interpersonal and communication skills

Required Experience:

IC