IT Support Engineer

JOB DESCRIPTION
Job Title: IT Support Engineer
Location: Info Park Phase 2 Kochi
Job Type: Full-time
Department: Engineering
Job Summary
We are looking for a IT Support Engineer to support and maintain our IT infrastructure. The
ideal candidate should have a basic understanding of networking Security Best Practices
cloud technologies and end-user support with a willingness to learn new technologies
Responsibilities
• Provide technical support for laptops desktops Windows/Linux systems and user
issues.
• Assist in managing Microsoft 365 Entra ID user accounts SSO MFA and access
control.
• Support FortiGate firewalls VPNs Cisco switches Wi-Fi access points and network
troubleshooting.
• Monitor and maintain Bitdefender EDR Trend Micro email security. Manage Engine
Endpoint Central.
• Assist with AWS OpenStack server infrastructure and asset management.
• Manage IT tickets through Jira and support GitHub/GitLab/Confluence/Jira access
management.
• Maintain IT documentation and assist with information security and compliance
activities.
• Participate in information security initiatives audits (ISO) and compliance-related
activities.
Requirements
• Bachelor's degree in IT Computer Science or related field.
• 0–2 years of IT support or system administration experience.
• Basic knowledge of Networking Windows/Linux Microsoft 365 IT Security and
Cloud technologies.
• Good troubleshooting communication and documentation skills.
Preferred
• Exposure to FortiGate AWS Azure Bitdefender Trend Micro Jira GitHub or GitLab.
• Relevant certifications such as CompTIA A/Network/Security Microsoft
Fundamentals (AZ900)