IT Support Engineer

Role Overview

The IT Support Engineer will serve in a generalist capacity supporting all IT systems and services across the organization. This role is responsible for ensuring operational stability reliability and security for both India-based offices and global locations. The ideal candidate will provide hands-on technical support manage Microsoft cloud environments and contribute to maintaining a secure and efficient IT infrastructure.

Key Duties and Responsibilities

Microsoft 365 Azure & Entra Administration

• Administer Microsoft 365 Azure and Entra environments
  

• Manage support and configure Microsoft Office suite applications for staff
  

• Administer SharePoint Online ensuring security availability performance interoperability and reliability
  

• Support and maintain enterprise-level Microsoft Exchange Online infrastructure
  

General IT Support (End-User Support & Training)

• Provide training and guidance to end-users on Microsoft 365 tools and collaboration platforms (Office Suite Teams OneDrive Outlook etc.)
  

• Deliver end-user support for hardware software and IT services
  

• Perform new user onboarding including workstation setup software installation telephone configuration and network printing
  

• Maintain and support IT infrastructure components such as firewalls switches and Wi-Fi systems including monitoring and troubleshooting
  

Operational Security Maintenance & Governance

• Ensure high availability and reliability of systems targeting 24/7/365 uptime
  

• Perform software updates patches BIOS and firmware upgrades as required
  

• Monitor backup systems to ensure business continuity
  

• Oversee antivirus platforms to maintain security compliance and coverage
  

• Maintain accurate and up-to-date hardware inventory using tracking tools
  

• Conduct periodic audits of user accounts software and services
  

Qualifications & Skills

Core Requirements

• Excellent communication skills with strong command of spoken and written English
  

• Strong commitment to customer service and user satisfaction
  

• Proven help desk experience with the ability to troubleshoot hardware and software issues
  

Technical Expertise

• Local Active Directory (User management DNS DHCP) Expert level
  

• Microsoft 365 / Office 365 Expert level
  

• Entra Active Directory Strong experience
  

• Exchange Online Working knowledge
  

• Azure Working knowledge
  

• SharePoint Online