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IT Support Engineer
Job Location:
Monthly Salary:
Posted:
20 October 2026 (14 hours ago)
Posted:
Application Deadline:
17 January 2027
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Job Summary
We are looking for a skilled and motivated IT Support Engineer/ End User Supportwith at least 1 year of experience in providing technical support for Windows operating systems domain environments and general hardware and software issues. The candidate will be responsible for troubleshooting technical problems maintaining IT systems and ensuring smooth day-to-day operations.
Key Responsibilities
We are looking for a skilled and motivated IT Support Engineer/ End User Supportwith at least 1 year of experience in providing technical support for Windows operating systems domain environments and general hardware and software issues. The candidate will be responsible for troubleshooting technical problems maintaining IT systems and ensuring smooth day-to-day operations.
Key Responsibilities
- Provide technical support for Windows 10 and Windows 11 operating systems.
- Troubleshoot hardware and software issues on desktops and laptops.
- Install configure and maintain operating systems applications printers and other IT peripherals.
- Handle domain joining user account configuration and basic domain-related troubleshooting.
- Troubleshoot network connectivity issues including LAN Wi-Fi IP configuration and DNS basics.
- Diagnose and resolve issues related to system performance application errors and peripheral devices.
- Maintain IT asset records and document technical issues and resolutions.
- Escalate complex technical issues to the appropriate teams when required.
- Provide timely and effective technical support to end users.
- Minimum 1 year of experiencein IT support desktop support or technical support.
- Good working knowledge of Windows 10 and Windows 11.
- Basic understanding of domain environments and domain controllers.
- Knowledge of Active Directory user accounts and Group Policy basics is preferred.
- Good understanding of computer hardware including desktops laptops RAM hard drives/SSDs and peripherals.
- Knowledge of software installation configuration updates and troubleshooting.
- Basic knowledge of networking concepts such as IP addresses DNS DHCP and LAN.
- Good communication skills and a customer-focused approach.
- Ability to troubleshoot problems independently and work effectively in a team.
- Diploma bachelors degree or relevant certification in IT Computer Science or a related field.
- Experience working in a corporate IT support environment.
- Familiarity with ticketing systems and IT asset management.
Required Experience:
Junior IC
About Company
We embrace technologies to empower enterprises with enterprise & web content management, BPM & Big Data Analytics
