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IT Service Delivery Manager (Contract)
Job Location:
Monthly Salary:
Posted:
4 September 2026 (14 days ago)
Posted:
Application Deadline:
2 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
- Lead and manage end-to-end service delivery across multiple projects teams and client engagements.
- Manage service delivery teams and ensure services are delivered efficiently consistently and within agreed timelines.
- Define monitor and improve KPIs SLAs OLAs and service performance metrics.
- Track project/service progress resource utilization budgets risks and operational performance.
- Act as the primary point of contact for clients and key stakeholders ensuring strong relationships and effective communication.
- Ensure compliance with agreed Service Level Agreements (SLAs) and organizational service standards.
- Identify manage and resolve service reliability operational and performance issues.
- Drive incident problem and escalation management to minimize business impact and improve service availability.
- Conduct regular service reviews governance meetings and performance reviews with clients and internal stakeholders.
- Identify opportunities for process optimization automation cost reduction and continuous service improvement.
- Manage risks dependencies escalations and critical issues while ensuring timely resolution.
- Coordinate with technical operations infrastructure application and support teams to ensure seamless service delivery.
- Prepare and present service performance dashboards KPI reports SLA reports and management updates.
- Ensure effective resource planning capacity management and team performance.
- Drive initiatives to improve customer experience service quality operational efficiency and client satisfaction.
- Ensure adherence to organizational policies processes security standards and compliance requirements.
- Support transition and transformation initiatives including service onboarding process changes and technology modernization.
- Establish a culture of continuous improvement accountability and operational excellence across service delivery teams.
