IT Business Services Senior Consultant- Client Delivery Manager-SAP Basis-T3-Bangalore

We help the world run better
At SAP we keep it simple: you bring your best to us and well bring out the best in you. Were builders touching over 20 industries and 80% of global commerce and we need your unique talents to help shape whats next. The work is challenging but it matters. Youll find a place where you can be yourself prioritize your wellbeing and truly belong. Whats in it for you Constant learning skill growth great benefits and a team that wants you to grow and succeed.

What youll do

As a Senior Client Delivery Manager you will be taking ownership of driving delivery excellence for the large customer account bringing a strong execution mindset collaborative approach and deep expertise in technology & cloud. With a positive go-getter attitude the focus remains on simplifying complexity enabling teams and continuously improving outcomes while exploring new innovative areas like AI to enhance delivery value.

As Client Delivery Manager you will be responsible for the following tasks:

• Own and grow the client engagement for SAP CE&A CDM EMEA and act as the voice of the client within SAP.
• Accountable for entire SAP CDM engagement lead the engagement with supporting GCO functions and roles to deliver as per contract scope and in line with customer expectations.
• Setup proactive service plan and conduct regular service review meetings with clients (operational and strategic topics).
• Act as an (de-)escalation point for delivery-related topics (Incidents Service Requests and other customer requirements).
• Ensure seamless alignment across multiple CE&A and GCO and other SAP internal and external stakeholders.
• Oversee client onboarding activities upgrade/migration projects and other service delivery initiatives.
• Support commercial change request management in the client lifecycle perform contract compliance and risk management (project and business risks).
• Support the positioning of additional ECS offerings and support contract renewal in alignment with SAP sales and presales teams.
• Share knowledge across CDM community.

What you bring

• Fluency in English is mandatory
• 10 years of experience in customer-facing roles including strong exposure to cloud environments and transformation programs.
• Strong understanding of SAP Basis operations cloud technologies and hyperscalers such as Amazon Web Services Microsoft Azure or Google Cloud.
• Experience managing strategic enterprise customers and large-scale transformation engagements.
• Have strong understand of customer contract & ability to manage commercial governance effectively while keeping operational and contractual processes clean structured and well aligned.
• A proactive ownership-driven mindset with the ability to manage critical situations calmly and effectively.
• Strong communication and collaboration skills with the ability to work across global teams and diverse stakeholders.
• Positive & inclusive attitude adaptability and passion for continuous learning innovation and customer success.
• Bachelors degree in a relevant field; Project Management knowledge or certification is an added advantage.
• Ability to build trusted customer relationships and drive long-term strategic engagement.
• Experience leading governance discussions escalations Hypercare and operational reviews
• Ability to drive customer transformation initiatives with confidence ownership and accountability.

Meet your team

CE&A CDM organization is a global organization and the regional CDM teams are located across 6 regions. We are highly diverse and positive spirited bunch of colleagues. Next to our obsession for customer satisfaction we value internal knowledge sharing & collaboration as well as make ECS organization a little better every day.

#SAPInternalT3
#ITT3
#SAPReturnshipIndiaCareers
#LI-JD1

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves. At SAP you can bring out your best.

We win with inclusion
SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team:

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability in compliance with applicable federal state and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 453763 Work Area: Information Technology Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular Full Time Additional Locations: #LI-Hybrid