IT Analyst – Network Voice Services

Job Summary 

Mattel Technology & Innovation Center (MTIC) Hyderabad is seeking a skilled IT Analyst Voice Network Infrastructure with 35 years of experience to support maintain and optimize Mattels global voice and unified communications ecosystem. This role plays a key part in ensuring high availability reliability and performance of voice services that power daily business communications across the organization. 

The position includes 24x5 weekend on-call support (rotational) to provide Level-2/3 support for critical voice and collaboration platforms. 

Key Responsibilities 

• Voice Infrastructure Management:Design implement monitor troubleshoot and maintainIP TelephonySIPtrunkingVoice Gateways and related voice infrastructure. 

• IP IVR & Call Flows:Support and optimizeIP IVRsystems call routing auto-attendants and interactive voice response solutions. 

• Circuit & Carrier Management:Handle provisioning monitoring troubleshooting and relationship management with telecomCarriersfor voice circuits (SIP Trunks PRI Analog etc.). 

• Unified Messaging:Administer and supportUnified Messagingplatforms integrating voicemail email and fax services. 

• Collaboration Tools:Manage and supportZoom/Teamstelephony integrationGlobal Conferencing and enterprise audio/video (AV) solutions. 

• Mattel TV & AV Support:Provide operational support forMattel TVand corporate AV systems used in conference rooms and digital signage. 

• Incident & Problem Management:Respond to voice-related incidents perform root-cause analysis and implement permanent fixes. 

• Monitoring & Optimization:Monitor voice network performance SIP traffic call quality (QoS jitter latency) and generate reports for capacity planning. 

• Documentation:Maintain accurate voice diagrams configuration baselines runbooks and standard operating procedures. 

• Project Support:Collaborate with global IT teams on voice unification cloud migration (Microsoft Teams) and new collaboration initiatives. 

• On-Call Support:Participate in24x5 weekend on-call rotationfor voice infrastructure and unified communications support.

Qualifications :

• Experience:35 years of hands-on experience in Voice Network / Unified Communications support in a medium-to-large enterprise environment. 

• Education:Bachelors degree in Information Technology Electronics & Communication Computer Engineering or equivalent. 

• Technical Skills: 

• Strong expertise inSIPIP Telephony andVoice Gateways(Cisco AudioCodes Ribbon etc.). 

• Hands-on experience withIP IVRplatforms and call flow design. 

• Solid knowledge ofCircuitprovisioning andCarrier Management. 

• Experience inUnified Messagingand voicemail systems. 

• Working knowledge ofZoom/TeamstelephonyGlobal Conferencing and enterprise AV solutions. 

• Exposure toMattel TVor similar digital media/AV platforms (preferred). 

• Certifications (Preferred):CCNA Voice / Collaboration Microsoft Teams Administrator Cisco Unified Communications or equivalent voice-related certifications. 

Additional Requirements 

• Deep understanding of SIP protocols RTP QoS SBCs and voice troubleshooting tools (Wireshark RTMT etc.). 

• Excellent analytical problem-solving and stakeholder communication skills. 

• Ability to work with global teams across time zones. 

• Willingness to provide24x5 weekend on-call supporton a rotational basis. 

• Fluency in English (written and spoken). 

Additional Information :

Dont meet every single requirement At Mattel we are dedicated to an inclusive workplace and a culture of belonging. If youre excited about this role but your past experience doesnt align perfectly with every qualification in the job description we still encourage you to apply. You may be just the right candidate for this or other roles.

How We Work:
We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Our Approach to Flexible Work:
We embrace a flexible work model designed to empower a culture of growth optimism and wellbeing where every employee can reach their full potential. Combining purposeful in-person collaboration with flexibility our focus is to optimize performance and drive connection for moments that matter.

Who We Are:
Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands including Barbie Hot Wheels Fisher-Price American Girl Thomas & Friends UNO Masters of the Universe Matchbox Monster High MEGA and Polly Pocket as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys content consumer products digital and live experiences. Our products are sold in collaboration with the worlds leading retail and ecommerce companies. Since its founding in 1945 Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.

Mattels award-winning workplace culture has been recognized by Forbes Fast Company Newsweek Great Place to Work TIME and more.

Visit us at  is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers and all applicants will receive consideration for employment.

Videos to watch:
The Culture at Mattel
Corporate Philanthropy

Remote Work :

No

Employment Type :

Full-time