IT Analyst – Network Services

Job Summary

Mattel Technology & Innovation Center (MTIC) in Hyderabad is looking for a dynamic IT Analyst Network Services with 3-5 years of experience to join our global IT team. This role is critical in maintaining highly available secure and high-performance network infrastructure that supports Mattels global operations iconic brands and digital innovation initiatives.

The position includes 24x5 weekend on-call support (rotational) to ensure continuous network availability across time zones.

Key Responsibilities

• Network Infrastructure Management: Install configure monitor and troubleshoot enterprise Switches Routers and associated hardware to maintain optimal performance and uptime.
• Monitor network health and support enterprise network (LAN&WAN) Wireless SDWAN network infrastructure using network monitoring to network alerts and perform initial troubleshooting and incident triage.
• Manage and resolve network incidents and service requests within agreed SLA targets.
• WiFi Services: Design deploy optimize and support enterprise WiFi networks including access points wireless controllers and coverage troubleshooting.
• Circuit Management: Handle provisioning monitoring troubleshooting and coordination with telecom carriers for WAN Circuits (MPLS Internet SD-WAN Point-to-Point etc.).
• F5 Load Balancing: Administer F5 BIG-IP devices for load balancing traffic management SSL offloading and basic iRule/scripting support.
• Cabling & Physical Layer: Manage structured Cabling (Copper Cat6/Cat6A and Fiber) patch panels and physical network infrastructure projects.
• Network Data Analysis: Perform network performance monitoring traffic analysis capacity planning and reporting using tools like SolarWinds PRTG Wireshark or equivalent.
• Incident & Change Management: Respond to network incidents conduct root-cause analysis implement fixes and support change management processes.
• Documentation & Compliance: Maintain up-to-date network diagrams asset records runbooks and ensure adherence to Mattels security policies and global standards.
• Project Support: Collaborate with global IT teams on network-related projects cloud connectivity and digital transformation initiatives.
• On-Call Support: Participate in 24x5 weekend on-call rotation for Level-2/3 network support (Saturday & Sunday coverage as per roster).

Qualifications :

• Experience: 35 years of relevant experience in Network Operations/Support in a medium-to-large enterprise environment.
• Education: Bachelors degree in Information Technology Computer Engineering Electronics or equivalent.
• Technical Skills:
  • Strong hands-on experience with Switches and Routers (Cisco Arista or similar) VLANs VTP HSRP VSS routing protocols (OSPF BGP EIGRP) QoS.
  • Good exposure to WiFi technologies and wireless LAN controllers.
  • Basic knowledge in SDWAN topologies
  • Working knowledge of F5 BIG-IP (LTM/GTM) administration.
  • Experience in Network Data monitoring analysis and reporting.
  • Familiarity with Circuit management and ISP/vendor coordination.
  • Practical knowledge of Cabling standards and physical infrastructure deployment.
• Certifications (Preferred): CCNA CompTIA Network F5 Certified Administrator CWNA (Wireless) or equivalent.

Additional Requirements

• Solid understanding of TCP/IP subnetting DNS DHCP VPN and basic firewall concepts.
• Excellent troubleshooting analytical and communication skills.
• Ability to work in a fast-paced global team environment with stakeholders across time zones.
• Willingness to work weekend on-call (24x5 coverage) on a rotational basis.
• Fluency in English (written & spoken).

Additional Information :

Dont meet every single requirement At Mattel we are dedicated to an inclusive workplace and a culture of belonging. If youre excited about this role but your past experience doesnt align perfectly with every qualification in the job description we still encourage you to apply. You may be just the right candidate for this or other roles.

How We Work:
We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Our Approach to Flexible Work:
We embrace a flexible work model designed to empower a culture of growth optimism and wellbeing where every employee can reach their full potential. Combining purposeful in-person collaboration with flexibility our focus is to optimize performance and drive connection for moments that matter.

Who We Are:
Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands including Barbie Hot Wheels Fisher-Price American Girl Thomas & Friends UNO Masters of the Universe Matchbox Monster High MEGA and Polly Pocket as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys content consumer products digital and live experiences. Our products are sold in collaboration with the worlds leading retail and ecommerce companies. Since its founding in 1945 Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.

Mattels award-winning workplace culture has been recognized by Forbes Fast Company Newsweek Great Place to Work TIME and more.

Visit us at  is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers and all applicants will receive consideration for employment.

Videos to watch:
The Culture at Mattel
Corporate Philanthropy

Remote Work :

No

Employment Type :

Full-time