Investigation Specialist II Related Account Detection, Relay Product Excellence

Amazon is looking for a Senior Investigation Specialist with a strong background in transportation fraud investigations risk management and advanced data-driven problem this role the Senior Investigation Specialist will lead complex investigations mentor junior investigators and work cross-functionally with stakeholders to build trust-based relationships in order to investigate sophisticated fraud patterns address critical escalations and design long-term systemic solutions that protect Amazons transportation network and deliver a world-class customer this role the Senior Investigation Specialist will own end-to-end investigation workflows related to Related Account Detection drive process improvements and influence program strategy through data insights.
Work from Office Role (RTO5 M-F)
Investigation experience required


Key job responsibilities
- Own and drive end-to-end investigations of sophisticated fraud and abuse patterns including multi-hop related account networks with minimal guidance

- Pull and synthesize data from multiple databases (using Excel SQL Access and/or other data management systems) to perform deep-dive analysis identify trends and produce actionable insights

- Coach and mentor Investigation Specialists on investigation methodology SOP adherence and quality standards

- Identify root causes of defects design and implement process improvements and develop new SOPs that drive efficiency in Amazons transportation operations

- Proactively identify emerging fraud and abuse trends quantify business impact and recommend mitigation strategies to leadership

- Partner with cross-functional teams to drive investigations to resolution; serve as the escalation point for complex cases

- Consistently exceed productivity and quality targets while helping define team-level benchmarks

- Create investigation narratives present findings in review forums and lead strategic projects including automation and tool development

A day in the life
- Investigate complex multi-hop related account cases requiring judgment beyond standard SOPs
- Mentor Investigations specialists through case reviews calibration sessions and real-time coaching
- Analyze investigation data to identify systemic patterns and present insights to leadership
- Meet and exceed productivity quality and other hygiene metrics/goals
- Identify opportunities to Invent and Simplify processes and deliver faster with higher standards of accuracy
- Develop and document new investigation methodologies for emerging fraud/abuse patterns
- Partner with stakeholder teams to drive gaps to closure and influence roadmap priorities

- 3 years of investigation fraud detection risk management or compliance experience
- 1 years of experience in transportation logistics or supply chain operations
- Speak write and read fluently in English
- Proficiency with Microsoft Office products (advanced Excel including pivot tables VLOOKUP data modeling)
- Experience with SQL or similar query languages for data extraction and analysis
- Demonstrated experience leading process improvements or driving operational efficiency
- Willingness to work flexible hours as per business requirements

- Experience with e-commerce or marketplace fraud investigations
- Experience mentoring or training junior team members
- Familiarity with data visualization tools (QuickSight Tableau or similar)
- Knowledge of graph-based or network analysis techniques for detecting related accounts
- Experience creating SOPs or investigation playbooks
- Background in payments identity verification or account integrity
- Ability to manage ambiguity and make sound decisions with incomplete information
- Experience working with cross-functional teams in a global organization

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.