Investigation Associate

Ethos is a leading life insurance technology company on a mission to protect families by democratizing access to life insurance and empowering agents at scale. With its robust three-sided technology platform Ethos is transforming the life insurance experience for consumers agents and carriers alike. Ethos offers instant accessible products and a seamless online process that requires no medical exams and just a few health questions; it eliminates traditional barriers making it easier than ever for everyone to protect their families. Ethos is redefining how life insurance is bought sold and underwritten.

About the role

We are looking for individuals passionate about fighting insurance fraud and risk naturally curious and eager to collaborate with peers and partners within the insurance risk space. You will conduct account investigations assess risk indicators and support special handling of complex risk scenarios. Critical to the role is engaging directly with Policy Owners and Agents to investigate potential fraudulent activity.

Duties and Responsibilities:

• Learn to conduct account investigations to identify fraudulent insurance agents customer accounts payment risks and other fraud vectors.
• Assist in conducting investigations on customer accounts and support insurance partner requirements.
• Make basic account-level judgments based on data and predefined criteria.
• Contact Policy Owners as directed to gather information needed for investigations and fraud validation.
• Support maintaining fraud detection strategies and business rules under supervision.
• Participate in team meetings and training sessions to develop skills.

Qualifications and Skills:

• Some experience or interest in fraud analysis investigations or operations.
• Basic understanding of risk or fraud prevention concepts preferred.
• Ability to use data and tools to support investigations with guidance.
• Strong curiosity and willingness to learn.
• Good communication skills for outreach to Policy Owners and Agents.
• Growth mindset and team-oriented.

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Dont meet every single requirement If youre excited about this role but your past experience doesnt align perfectly with every qualification in the job description we encourage you to apply anyway. At Ethos we are dedicated to building a diverse inclusive and authentic workplace.

We are an equal opportunity employer. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status. Pursuant to the SF Fair Chance Ordinance we will consider employment for qualified applicants with arrests and conviction records.

To learn more about what information we collect and how it may be used please refer to ourCalifornia CandidatePrivacy Notice.

Recruitment Notice: Please be aware of recruitment scams. All legitimate communication from our team will only come from email addresses ending in @ or @.

We will never ask for payment banking details or sensitive personal information during the hiring process. If you are contacted by someone claiming to represent us from a different email address please treat it as fraudulent.