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INTERNATIONAL VOICE PROCESS
Job Location:
Monthly Salary:
Experience Required:
Posted:
8 September 2026 (23 hours ago)
Posted:
Application Deadline:
6 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
HIRING INTERNATIONAL VOICE PROCESS
Position: Customer Service Associate International Voice
Process: Banking & Cards US Process
Location: Goregaon / Malad Mumbai
Maximum Salary: Up to 5.8 LPA
Eligibility
Graduate: 112 years of BPO Voice experience
HSC: 18 months10 years of BPO Voice experience
Freshers are not eligible
Shift: Rotational / Night Shifts
Shift Duration: 9 Hours
Working: 6 Days a Week Weekends as required
Key Responsibilities
Handle customer queries professionally and efficiently
Meet SLA KPI AHT RSAT & Customer Experience targets
Deliver excellent customer service
Implement process updates and feedback effectively
Maintain quality and productivity standards
Skills Required
Excellent English communication skills
International Voice / BPO Voice experience preferred
Strong customer-handling skills
Positive attitude & team-player mindset
Comfortable working rotational & night shifts
Interview Process
HR V&A OPS
V&A Exemption Fast Track
BPO1: Graduate 12 months experience Direct OPS
BPOZ: HSC/Undergraduate 1824 months experience Direct OPS
Required Skills:
Skills Required Excellent English communication skills International Voice / BPO Voice experience preferred Strong customer-handling skills Positive attitude & team-player mindset Comfortable working rotational & night shifts
