Instructional Designer (Technical Cloud SaaS and Developer Enablement)

Location:Kolkata India Hybrid(3 days per week in office)

About This Role

Hyland is seeking a Technical Instructional Designer to design develop implement and evaluate learning experiences that enable software engineers architects and technical teams to build deploy and operate cloud-based SaaS solutions. This role focuses on translating complex technical concepts into scalable high-impact learning solutions embedded in the flow of work. Youll thrive in this role if youre passionate about bridging the gap between technical complexity and meaningful learning experiences that drive real engineering outcomes.

Your Role Responsibilities Heres What Youll Do.

• Design develop and maintain technical learning programs focused on cloud architectures SaaS delivery models CI/CD pipelines and modern programming languages; estimate timelines scope and resources.
• Partner with subject matter experts to create practical scenario-based learning experiences including hands-on labs code walkthroughs and real-world case studies.
• Translate technical standards patterns and engineering practices into structured learning paths job aids and reusable enablement assets that support adoption at scale.
• Evaluate learning effectiveness using performance-based metrics including impact on engineering outcomes such as time to productivity deployment frequency and quality; design assessments that validate applied technical skills.
• Lead curriculum development initiatives aligned to strategic technology transformations ensuring learning objectives directly support business and engineering goals.
• Manage multiple technical learning projects using agile methodologies; mentor team members on instructional design practices for technical content including structuring complex topics simplifying code concepts and designing hands-on learning.

Role Essentials

• Bachelors degreein Instructional Design Computer Science Information Technology or a related field or significant experience designing technical learning solutions for software engineers or technical audiences.
• Understanding of cloud platforms(AWS Microsoft Azure or Google Cloud Platform) SaaS delivery models CI/CD practices DevOps concepts and modern software development lifecycles.
• Working knowledge of at least one programming language(Java C# Python or JavaScript) and the ability to read and interpret code.
• Proficiency with instructional design toolssuch as Articulate Storyline and Adobe Captivate; experience with LMS platforms SCORM/xAPI standards and integrating learning into developer workflows.
• Demonstrated success applying instructional design methodologiessuch as ADDIE or iterative/agile approaches in technical environments with strong project management skills.

What Wed Like to See (Preferred Skills)

• Highly collaborative with experience working across engineering product and business teams including technical and executive stakeholders.
• Self-directed and continuously learning with a strong interest in emerging technologies such as AI-assisted development and cloud-native architectures.
• Excellent communication skillswith the ability to translate complex technical topics into clear concise and engaging learning experiences.
• Experiencedesigning and supporting train-the-facilitator programsfor technical trainers and engineering leads.
• Willingness and ability totravel up to 10%as required by the role.

About Hyland

Hyland is the pioneer of the Content Innovation Cloud delivering ubiquitous enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation. Hyland. All rights reserved.

Trusted by thousands of organizations worldwide including many of the Fortune 100 Hylands solutions create the foundation for a connected agentic enterprise where teams harness the power of AI to redefine how they operate and engage with those they serve. For additional information on Hylands platform and services please visit .

#HylandLife

Since 1991 it has been Hylands mission to help our employees customers and partners exceed their potential with our industryleading content services platform. Our employees exude a contagious energy and are passionate about what they do whether its helping customers succeed raising up their fellow Hylanders or engaging in the communities where they live and work.

The #HylandLife hashtag encompasses our employeecentric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive inclusive workplace is imperative to sustainable success.

As weve grown to a company of nearly 4000 strong we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.

Equal Opportunity Statement

Hyland is an equal opportunity employer. We value diversity and are committed to providing an inclusive workplace for all employees and applicants. Employment decisions are made without regard to any characteristic protected by applicable laws and regulations. Information collected during the hiring process is used solely to assess qualifications verify identity and comply with legal requirements.