INSenior AssociateProgram Engagement ManagerIT Function TransformationAdvisoryNoida

Job Description & Summary

A career withinConsultingServiceswill provide you with the opportunity to help our clients leverage transformation to enhance their customer experiences.

Responsibilities:

• Responsible for overall project schedule & planning which includes developing and coordinating realistic project plan including key milestones success metrics and drive progress to achieve project plan within time and budget constraints from concept to launchfor US based customers

• Manageend to end implementation project for any of the Marketing Cloudsolution

• Ability to lead a team of large pool of Technical Architects and Business/ Technical Consultants.

• Professional demeanor ability to interact with and lead diverse teams throughout&communicate with clientpartnercustomer success managersCXOsand Industry lead

• Proactively research customer needs and exercise appropriate creativity in recommending new solutions based on the Digital Marketing platform to fulfill those needs.

*Mandatory skill sets

• Engage with customers and conduct kick-offs to provide a clear perspective on Professional Services scope approach delivery model and next steps.

• Gain an in-depth understanding of the clients Document Cloud objectives business priorities and underlying needs.

• Work with the customer to capture and consolidate high-priority and long-term use cases to build an overarching roadmap.

• Gather document and guideclientbusiness requirements ensuring alignment with project scope and delivery outcomes.

• Lead implementation project delivery including scope definition planning execution governance and progress reporting.

• Manage multiple client engagements / portfolio of engagements simultaneously across different stages of progression.

• Manage customer expectations appropriately and keep projects on schedule and within scope.

• Coordinate with technical consultants client developers third parties onshore/offshore teams and partners throughout the implementation process.

• Lead sprint planning project tracking retrospectives and resource coordination across customers and delivery cycles.

• Identify customer pain points andideatewith clients on opportunities to improve Doc Cloud adoption across departments / functions.

• Evaluate customer maturity and define next steps to help customers improve adoption and usage.

• Work with customers to assess the value realized from their Document Cloud investment and discuss the same in periodic check-ins.

• Build strong relationships and communicate effectively across the customer ecosystem including business owners IT project teams and senior stakeholders.

• Act as an advocate for the customer internally at Adobe working across Services Support Product Sales and Customer Success teams to resolve issues and drive outcomes.

• Represent portfolio of projects in internal reviews and provide status updates risks achievements and governance insights.

• Be a vocal member of the team

Preferred skill sets:

• 810 years of relevant work experience in Digital Transformation Consulting Project Management or SaaS implementation roles.

• Minimum 3 years of prior experience in a client-facing project program or consulting role.

• Prior experience leading SaaS implementation projects and managing rollout/adoption of new solutions.

• Strong ability to manage scope schedule risks resources and customer expectations within a project management framework.

• Exceptional organizational presentation and communication skills both verbal and written.

• Excellent customer-facing skills with experience presenting to and achieving agreement from senior leaders including Managers Directors VPs CMOs and CXOs.

• Outstanding problem-solving and analytical skills including the ability to identify issues resolve them quickly and know when to engage internal resources.

• Ability to summarize and communicate effectively at the executive level.

• Ability to multi-task and prioritize across multiple projects and customers at the same time.

• Experience with Agile Scrum processes and project management systems such as Jira Confluence or equivalent tools.

• Experience reviewing and elaborating business and technical requirements and coaching client resources around requirements management.

• Must be self-motivated responsive professional and dedicated to customer success.

• Possess an innovative problem-solving and solutions-oriented mindset.

• Ability to successfully manage project teams and customers through ambiguity.

• Strong knowledge of Microsoft Officesuite forcreating and communicating analysis strategies reports and customer-facing presentations.

*Years of experience required

MinimumExperience :

• Minimum 8 years of experience plus MBA is required for the role. Overall experiencecan vary between(8-16) Years

Education Qualification

• Work experience inIT &ITeS/Software product companies preferred

• B.E/ MBA