Infrastructure Lead
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Job Summary
HPS – Hightech Payment Systems
Payment Services – India (Pune GCC)
Leadership
Job Descriptions
Role family | Leadership |
Positions | 1 of 14 across the India infrastructure team |
Scope | Single leadership position with end-to-end accountability for all six infrastructure sub-teams in Pune. |
Version | 012026 — draft for review |
Date | August 2026 |
Location | Pune India |
Master reference | Pune Infrastructure Team — Set Up & Transition V0.2 Sections 2.2 and 4.1 |
Format basis | HPS job-sheet template (reference PS-PL-SD-003) |
Status | Draft — to be reviewed and approved before requisitions open |
Positions in this Family
# | Role | Seniority | Experience | Job Code |
1 | Infrastructure Lead | Leadership | 12 Years | PS-IN-LD-001 |
Each job description follows the HPS job-sheet structure: employment identity job holder profile employment mission purposes of employment required skills with levels performance indicators relational sphere working conditions and approval.
1. Infrastructure Lead — India Leadership 12 Years
Infrastructure Lead — India Leadership 12 Years | Job Code: PS-IN-LD-001 Version: 012026 Date: August 2026 |
EMPLOYMENT IDENTITY | |
Business Unit | PAYMENT SERVICES |
Professional Family | INFRASTRUCTURE |
Job | Infrastructure Leadership |
Entity | HPS India — Pune Global Capability Centre |
Reports to | As defined in the India operating model |
Sub-team | Leadership — all six infrastructure sub-teams |
JOB HOLDER PROFILE | |||
Level of education | Bac 5 or equivalent | Experience | 12 years overall including 4 years in a managerial role |
Required experience | Multi-disciplinary infrastructure leadership in payments banking or financial services. Demonstrated ownership of network database middleware cloud and security functions. Proven hiring and team building at scale. | ||
Preferred | Prior experience transitioning functions into a Global Capability Centre from an offshore parent organisation. PowerCARD or comparable payments platform exposure. PCI DSS and ISO 27001 audit experience. |
EMPLOYMENT MISSION |
Lead the build-out and running of the HPS India infrastructure organisation in Pune taking end-to-end ownership of Network & Security Database Administration Middleware & DevOps Cloud Engineering Key Management and SecOps for the PowerCARD platform. The role covers hiring and capability building transition of functions from Casablanca design and operation of the support model and delivery of infrastructure services to agreed KPIs across both PowerCARD V3.5.4 and V4.0. |
PURPOSES OF EMPLOYMENT | |
IL001 | Build and lead the India infrastructure organisation |
| • Recruit onboard and develop 13 engineers across six infrastructure sub-teams • Author and maintain role profiles consistent with HPS job-code grading • Ensure no sub-team runs single-threaded; escalate and drive backfill where it does • Develop technical depth and succession within each sub-team • Own performance management career development and retention for the team |
IL002 | Own the transition of infrastructure functions from Casablanca |
| • Plan and execute the KT Shadow Reverse Shadow Reverse KT and Sign-off cycle for each function • Confirm documentation prerequisites are complete before knowledge transfer begins • Secure and track committed SME availability against the agreed hours per function • Apply criteria-based sign-off; extend a cycle where competence is not yet demonstrated • Coordinate the formal vendor training track alongside knowledge transfer |
IL003 | Design and operate the support model |
| • Define and run the shift structure on-call rotation and escalation path • Own severity definitions and response commitments in coordination with HQ • Track out-of-hours call volume as the evidence base for capacity decisions • Ensure monitoring visibility runbooks and emergency access are in place before each go-live • Act as standing second-level escalation for major incidents |
IL004 | Deliver infrastructure services to agreed performance standards |
| • Own infrastructure KPIs — availability incident volume and resolution time patch compliance vulnerability closure • Maintain the build-versus-run balance keeping run activity within the agreed proportion of engineering days • Drive automation and toil reduction as measured objectives not discretionary work • Ensure PCI DSS and ISO compliance obligations are met across the infrastructure perimeter • Carry the interim Infrastructure Project Management load until that function is converted |
IL005 | Represent India infrastructure to global stakeholders |
| • Report progress risk and performance to India and global leadership on the agreed cadence • Align India practice with global design patterns architecture standards and technology roadmap • Contribute to infrastructure budget planning and cost management for the India perimeter |
REQUIRED SKILLS |
Skill levels: 1 – Insider 2 – Confirmed 3 – Mastery 4 – Referent |
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PERFORMANCE INDICATORS | |||
KPI001 | All six functions signed off and independently owned by the agreed date | KPI002 | Zero single-threaded functions at steady state |
KPI003 | Infrastructure availability incident resolution and patch compliance against target | KPI004 | Run activity kept within the agreed proportion of engineering days; team attrition below target |
RELATIONAL SPHERE | |
Functional relationships | External relations |
• All six infrastructure sub-teams • Casablanca infrastructure function leads • Market Integration and Delivery teams • India HR and Recruitment • Finance | • HPS customers • Cloud HSM and infrastructure vendors • Auditors and assessors • Recruitment partners |
WORKING CONDITIONS | |
Location | Pune India |
Working hours | General shift (10:00–19:00 IST) Monday to Friday with flexibility for global coordination. |
On-call | Standing second-level escalation for all six sub-teams 24x7. Not part of any sub-team rotation. |
Team dimension | 13 direct and indirect reports across six sub-teams |
APPROVAL OF THE JOB SHEET | ||
Written by
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Required Skills:
Multi-disciplinary infrastructure leadership Network & Security Database Administration Middleware & DevOps Cloud Engineering Key Management SecOps PowerCARD hiring team building capability building transition management Knowledge Transfer Shadow Reverse Shadow Reverse KT Sign-off cycle support model design shift structure design on-call rotation escalation path severity definitions monitoring visibility runbooks emergency access major incident escalation infrastructure KPI management patch compliance vulnerability closure automation toil reduction PCI DSS ISO 27001 ISO compliance Infrastructure Project Management budget planning cost management Electronic banking professions Networks IT security Oracle PostgreSQL databases Linux administration UNIX administration AWS Kubernetes Legal standards IT law English language Client orientation Compliance with commitments Taking initiative Anticipation of problems Reporting Monitoring Quality approach People management and development Decision making under pressure Infrastructure team leadership Transition and knowledge-transfer management Support model design Infrastructure service delivery PCI DSS audit management ISO audit management cloud architecture design Vendor management Stakeholder management Interpersonal skills Team spirit Initiative Flexibility Ability to provide support and assistance Participation in meetings Communication with senior stakeholders
