Info Systems Manager

• Own day-to-day operations and performance of Workspace1.
• Lead coach and manage the WS1 team.
• Drive achievement of operational service quality and productivity KPIs.
• Manage workforce planning scheduling capacity and resource utilization.
• Monitor SLAs identify performance gaps and implement corrective actions.
• Coordinate with cross-functional teams and senior stakeholders.
• Prepare performance dashboards MIS and management reports.
• Identify process improvements and drive automation/standardization.
• Manage escalations and ensure timely resolution of operational issues.
• Ensure compliance with company policies controls and applicable standards.

• eam and people management
• Operations/program management
• KPI and SLA management
• Stakeholder management
• Data analysis and reporting
• Problem-solving and decision-making
• Process improvement
• Strong communication and presentation skills
• MS Excel / PowerPoint; relevant workflow or CRM tools

Ideal Candidate
A results-oriented manager with strong operational ownership people leadership analytical ability and experience managing a high-volume KPI-driven environment.