Industry Consulting Snr. Consultant

Req ID:383366

NTT DATA strives to hire exceptional innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive adaptable and forward-thinking organization apply now.

We are currently seeking a Industry Consulting Snr. Consultant to join our team in Bangalore Karnātaka (IN-KA) India (IN).

Support lead 1

Experience- 8 to 15 years

Location- Bangalore

Mode of work- As of now it is remote (But whenever client ask candidate should be able to come to office )

Interview process- virtual call on Zoom

LEAD Job Descriptions:

A hands on team lead is required to provide oversight and leadership in the Controls Engineering Space.
Investigate and drive support resolution with senior internal clients and stakeholders. Serve as point of escalation for support issues.
Manage the day to day operations of the teams and ensures SLOS and customer service levels are met.
Troubleshoot and resolve complex technical issues collaborating with cross-functional teams as needed.
Manage escalations and incidents directing the team and updating stakeholders. Able to dive in to resolve issues.
Managing staff rotas schedules and vacation planning
Strong and confident communicator
Engage with Stakeholders to assess needs and provide monthly reporting
Ensure team are following standard processes and monitoring performance.
Providing mentorship and guidance to junior team members to ensure successful resolution of issues
Continuously improve processes and systems to increase reliability and reduce risk.
Influence and suggest improvements on roadmap for enhancing Controls Engineering client experience.

Key criteria:
Must have a proved record of team leadership in a support environment.
Must have working knowledge and experience with Java Kubernetes and front end tech such as REACT
Must be willing to execute on support issues while also building out the function and automating resolution of repeat issues.
Able to dive in and pick up issues and solve them or to coordinate the response and follow to resolution.
AWS knowledge is an advantage.
Must be presentable to clients and a clear empathetic communicator able to talk to clients and stakeholders with confidence up to senior levels.
Good Knowledge of SDLC CVS SVN GIT Maven GITLAB Docker and Jenkins.
work experience on SDLC LINUX system platforms.
Good Knowledge of CVS SVN GIT Maven GITLAB Docker and Jenkins.

Production Support & Incident Management
Provide L3 support for complex production issues including deep analysis debugging code-level fixes and end-to-end validation.
Perform detailed Root Cause Analysis (RCA) and implement permanent corrective and preventive actions.
Manage incident lifecycle including outage communication tracking escalation and post-resolution follow-ups.
Ensure adherence to SLA commitments with a strong focus on reducing recurring incidents.
Application Support
Support Software Delivery Lifecycle (SDLC) operations including code compilation builds artifact management and software distribution.
Troubleshoot issues related to CI/CD pipelines repositories and build systems.
Create and maintain CI/CD pipelines (Jenkins GitLab Azure DevOps) and ensure build stability.
Validate releases to minimize production risks and rollback scenarios.
Infrastructure & Automation
Provide infrastructure and platform support across Linux-based environments.
Automate repetitive operational tasks using Shell PythonJava or Perl scripting.
Support configuration management and automation tools such as Chef Puppet Ansible.
Improve system efficiency by developing automation solutions for provisioning monitoring and operational workflows.
Monitoring Performance & Reliability
Utilize tools like Splunk for log analysis monitoring and troubleshooting.
Continuously focus on performance tuning scalability and system optimization.
Identify trends defects and system inefficiencies to drive proactive improvements.
Database & Systems Expertise
Work with relational databases (Oracle DB2 MS SQL Sybase) and write optimized SQL queries.
Support application servers and middleware such as Apache Tomcat.
Manage job scheduling and batch processing using tools like Autosys/CRON.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the worlds leading AI and digital infrastructure providers with unmatched capabilities in enterprise-scale AI cloud security connectivity data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up DATA is a part of NTT Group which invests over $3 billion each year in R&D.

Whenever possible we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each clients needs. While many positions offer remote or hybrid work options these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site in-office attendance may be required for meetings or events depending on business needs. At NTT DATA we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @ @ and @ email addresses. If you are requested to provide payment or disclose banking information please submit a contact us form DATA endeavors to make to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please contact us at contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status. For our EEO Policy Statement please click here. If youd like more information on your EEO rights under the law please click here. For Pay Transparency information please click here.