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Incident Manager (Contract)
Job Location:
Monthly Salary:
Posted:
8 October 2026 (19 days ago)
Posted:
Application Deadline:
5 January 2027
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
- Lead Major Incident Management from incident declaration through service restoration stabilization closure and operational handoff.
- Take complete command and control of P1/P2 incident bridges and ensure effective coordination.
- Set clear objectives priorities timelines and next actions during major incidents.
- Assess business impact and urgency and ensure the correct incident priority is assigned.
- Coordinate application infrastructure network security middleware vendor and business teams during critical incidents.
- Ensure the right technical resources and decision-makers are engaged for faster resolution.
- Escalate delays non-response ownership issues and stalled troubleshooting to appropriate leadership.
- Coordinate emergency changes approvals rollback decisions and risk management during major incidents.
- Follow ITIL-aligned Incident Major Incident Change and Problem Management processes.
- Conduct and coordinate Post-Incident Reviews (PIR) RCA and corrective/preventive actions.
- Use ServiceNow for incident tracking escalation documentation and service management activities.
- Work with enterprise monitoring and observability tools with Splunk experience preferred.
- Possess broad understanding of cloud on-premises infrastructure networking enterprise applications and production support.
- Provide clear technical updates executive summaries and business-level communication during high-severity incidents.
