Implementation Manager, EOR

This is an exciting opportunity to be a foundational team member of Ripplings Global Employer of Record Implementation team. Rippling believes that we can change the way small businesses manage HR & IT programs. As an Implementation Manager you will own the customer experience from project kick-off through launch. Through customer education and one-on-one advising you will ensure customers are set up for success with the Rippling products they have addition to your core role as an Implementation manager you will also have the opportunity to take on independent projects and show individual strengths from product to client experience. Your work will ensure that our clients will have a seamless implementation experience!

Note

• This job requires you to work the PST shift 8PM to 4 AM IST.

• Serve as the Rippling expert for your customers throughout their EOR implementation experience including navigating country-specific requirements intricacies of EOR timelines and urgencies and EOR hiring practices.
• Own the successful launch of the customers Global Employer of Record (EOR) implementation within the customers timelines - from hiring their first EOR employee to running their first EOR payroll.
• Deliver customer value by deeply understanding your customers use cases and aligning them to Ripplings best practices.
• Collaborate with internal teams such as Customer Experience R&D Compliance and Sales to improve our process and launch new features.
• Contribute to the development and documentation of implementation processes and best practices.
• Willingness to see an issue through resolution with active follow-up and tracking.

• Minimum of 3 years of experience in Implementation Technical Account Management or Customer Success at a fast-paced SaaS company.
• Strong investigative and problem-solving skills with the ability to dig into customer questions country requirements product issues and documentation to understand the why and drive solutions.
• Customer-obsessed with a track record of delivering a strong customer experience and setting clear expectations.
• Proven project management experience managing multiple concurrent implementations on time in a fast-paced environment.
• Highly organized and able to prioritize a book of 2550 projects while staying ahead of deadlines blockers follow-ups and next steps.
• Comfortable operating autonomously and taking ownership of gaps including creating documentation filing Jiras and driving issues through resolution.
• Able to confidently navigate stakeholders ranging from executives to HR Finance IT and Operations.
• Flexible and comfortable working through ambiguity changing priorities and new projects with limited notice.
• Detail-oriented with strong data hygiene documentation and follow-through.
• Excellent written communication and responsiveness

Bonus

• 1 years experience in a customer-facing position within the HCM space (HR Payroll Benefits PEO ETC)
• Proficient in tools such as JIRA SFDC G Suite Outreach Mac Computers
• Business-level Language Fluency in: French German Dutch or Spanish

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race religion color national origin ancestry physical disability mental disability medical condition genetic information marital status sex gender gender identity gender expression age sexual orientation veteran or military status or any other legally protected characteristics Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation please email

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office) Rippling considers working in the office at least three days a week under current policy to be an essential function of the employees role.