IBM Storage Protect L3

Role Purpose

The purpose of this role is to resolve high-priority incidents through advanced troubleshooting ensure SLA compliance analyse system performance trends and create mitigation measures by collaborating with internal and external stakeholders.

Require 8 years of relevant hands-on working experience in TSM backup including IBM Storage Protect.

Administer and manage IBM Storage Protect backup infrastructure in a 24 x 7 support environment.

Design and implement backup and recovery strategies across servers applications and databases.

Perform upgrade/patch of IBM Storage Protect (ISP) servers and data ISP database maintenance activities as backup jobs and troubleshoot failures or performance issues.

Manage and troubleshoot IBM Spectrum Protect vSphere Client regular testing and validation of backup and disaster recovery procedures.

Perform environment and backup health check on daily basis and update in Disaster Recovery (DR) planning and with infrastructure database and application teams to ensure backup compliance.

Ensure adherence to company data retention and security identify and assess infrastructure risks that may impact service availability performance or compliance. Communicate identified risks potential impacts and mitigation strategies to customers and stakeholders in a timely manner.

Maintain and regularly update the risk to Incident Change and Problem Management documentation of backup configurations operational processes and incident SOP and SMTD documents related to backup operations and review on regular interval to maintain consistencies.

Provide knowledge transfer (KT) sessions for team members.

Support critical issues during on-call good working knowledge of Windows Linux VMware Networking and Firewall technologies.