HR Specialist- Benefits

Key Responsibilities:

1. Workday Benefits Administration (Tier 2 Support)

• Administer employee benefits withinWorkday HCM including processing of:
  • Life Events(e.g. marriage new dependents divorce)
  • Open Enrolmentcycles
  • Data correctionsand retroactive adjustments
  • Lifestyle ReimbursementRequests
• Make employee-level data adjustments within Workday across HCM Compensation and Benefits modules in response to government regulation changes or benefit plan modifications
• Executemass uploadsfor onboarding of interns and apprentices (benefit data only)
• Maintain data integrity and accuracy across all benefits-related records in Workday

2. Passive Events Administration

• Monitor and administerdependent eligibility events
• Review and verify proof of full-time education documentation submitted by employees
• Confirm continued eligibility with benefits vendors and amend coverage records in Workday accordingly

3. Lifestyle Reimbursement Processing

• Process lifecycle reimbursement requests triggered via theWorkday inbox notification workflow
• Review and approve employee-submitted receipts in Workday
• Input approved one-time payments directly into Workday in line with policy and internal controls
• Ensure all reimbursement controls are executed accurately and in compliance with GE Vernova policy

4. Vendor & Carrier Liaison

• Act as the Tier 2 point of contact forbenefits carriers and vendors
• Transmit benefit and payroll data (reports/files) between Workday and vendors/payroll providers where automated Workday integrations are not yet in place
• Upload or share files securely with vendors viaBoxas part of manual interim processes
• Escalate and resolve vendor queries in collaboration with the PO team and Alight Strada

5. Tier 1 Triage & Escalation Support

• SupportTier 1 call center by resolving escalated employee and vendor inquiries that require Tier 2 benefits administration intervention
• Provide timely accurate responses and guidance to ensure first-contact resolution where possible
• Log track and close service cases efficiently within the case management system

6. Compliance & Regulatory Support

• Implement all administrative activities to adhere to legislative requirements and GE Vernova internal policy standards

7. Transition Support

• Support themanual processingof vendor files
• Contribute to process documentation knowledge transfer and stabilization activities as the team transitions from the incumbent resource to the CoE model
• Support readiness activities including the setup of automated Workday integrations with benefit vendors

Required Qualifications:

• This role requires 3 years of experience in Human Resources & HR Operations Service Delivery. Knowledge level is comparable to a Bachelors degree from an accredited university or college (or a high school diploma with relevant experience).

• Customer-centric mindset with a commitment to employee experience
• Collaborative team player with the ability to work across geographies and time zones
• Process-oriented with an ability to document and improve workflows with a LEAN mindset
• Should be flexible to work to support countries in different time zones

Desired Characteristics:

• Strong oral and written communication skills. Ability to document plan market and execute programs.
• Strong working knowledge of Workday Service Cloud Powerpoint MS Excel.
• Experience in LEAN processes
• Benefits knowledge:Familiarity withemployee benefitsschemes compliance requirements and regulatory frameworks