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Hiring Product Support Advocate Hyderabad

2coms

Job Location:

Hyderabad - India

Monthly Salary: INR 300000 - 500000

Posted: 12 August 2026 (30+ days ago)

Application Deadline: 9 November 2026

Vacancies: 1 Vacancy

Job Summary

Job Title: Product Support Advocate Microsoft - Hyderabad

Role Overview:

We are hiring Product Support Advocates to provide technical support to customers using Microsoft products software hardware and services.You will help customers troubleshoot their issues answer How To questions explain solutions in simple language and ensure a positive customer experience.

Key Responsibilities:

Handle customer queries via phone chat & email.

Troubleshoot issues related to Microsoft products and services.

Assist with Windows Microsoft 365 Office & Surface.

Answer How To questions and provide step-by-step guidance.

Explain technical solutions in a simple easy-to-understand way.

Provide remote troubleshooting support when required.

Document customer issues and solutions accurately.

Resolve issues at the first contact whenever possible.

Escalate complex technical issues to the relevant team.

Maintain high customer satisfaction and service quality.

Requirements

Bachelors degree in Computer Science IT or a related field

Equivalent technical experience may also be considered.

Prior experience in Technical Support is preferred.

Good knowledge of Microsoft products and services.

Strong verbal and written English communication skills.

Good troubleshooting and problem-solving abilities.

Comfortable working in a fast-paced technical support environment.

Benefits

Gain hands-on experience with Windows Microsoft 365 Office Surface and other Microsoft products.
Opportunity to support customers and work in a global technical support environment.

Required Skills:

Bachelors degree in Computer Science IT or a related field Equivalent technical experience may also be considered. Prior experience in Technical Support is preferred. Good knowledge of Microsoft products and services. Strong verbal and written English communication skills. Good troubleshooting and problem-solving abilities. Comfortable working in a fast-paced technical support environment.

Required Education:

Bachelors degree in Computer Science IT or a related field

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