Helpdesk Support Executive

Arminus

Job Location:

Jaipur - India

Monthly Salary: Not Disclosed

Posted on: 3 days ago

Vacancies: 1 Vacancy

Job Summary

S.N.	Job Title	No. of Resources	Education	Job Summary	Work Experience	Responsibilities (All not mandatory)	Required Skills (All not mandatory)
1	Helpdesk Support Executive	2	Graduate (BCA/BA/BE/BTech/MCA etc.)	Provide first-level technical support by handling calls emails and tickets resolving issues within SLAs and ticket escalating.	0 to 2 Years	Handle incoming calls emails and helpdesk tickets Log categorize and prioritize issues in the helpdesk system Provide Level 1 technical support and basic troubleshooting Resolve / escalate issues within defined SLA timelines Escalate unresolved issues to relevant L2/L3 teams Track and follow up on escalated tickets until closure Monitor and manage the helpdesk Ensure adherence to response and resolution as per timelines Communicate status updates clearly to users Maintain documentation of issues and resolutions in system	Working knowledge in Computers MS software etc.

S.N. Job Title No. of Resources Education Job Summary Work Experience Responsibilities (All not mandatory) Required Skills (All not mandatory) 1 Helpdesk Support Executive 2 Graduate (BCA/BA/BE/BTech/MCA etc.) Provide first-level technical support by handling calls emai...