Helpdesk Coordinator
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Job Summary
Responsibilities
Handling IT-related activities at Patalganga
Answer and prioritize incoming telephone email and in-person requests for assistance from users experiencing technical problems.
Prepare and review the iServices daily and monthly call reports.
Allocate iServices calls to respective engineers as per their availability.
Maintain asset records in the Matrix Tool.
Follow up on empty cartridges with vendors through email and calls.
Follow up with HP Dell and Lenovo system vendors for in-warranty hardware support calls.
Process damaged material insurance claims in the system and collect documents for attachment to the claim.
Obtain quotations from vendors through email for IT hardware items and follow up on delivery through calls.
Access ARIBA software to generate purchase requisitions for material and service procurement.
Follow up on purchase requisition approvals with the respective HODs.
Follow up with the Purchase Team for purchase order generation.
Follow up with vendors regarding delivery of procured materials and coordinate with the PTG Store to verify delivered materials.
Monitor e-waste disposal of printers desktops laptops mice keyboards and cartridges.
Generate asset disposal forms for systems to be scrapped.
Process GRNs in SAP with the IT HOD and maintain the tracking sheet until approval and GRN generation.
Any other responsibility or assignment allocated by the Department Head.
Required Skills:
Required Skills & Qualifications Bachelors degree in Information Technology Computer Science or related field (or equivalent experience) 13 years of experience in IT project coordination or project support Basic understanding of IT systems software development or infrastructure Familiarity with project management tools Strong organizational and time-management skills Excellent written and verbal communication skills Ability to work with cross-functional teams Preferred Qualifications Experience working in enterprise or multi-project environments Key Competencies Attention to detail Problem-solving skills Stakeholder coordination Documentation and reporting Ability to manage multiple priorities Reporting To IT Project Manager
