Head Quality

Roles & Responsibilities:-

A. Process Excellence & Standardization:

• Analyze existing operational workflows to identify inefficiencies and opportunities for process optimization while maintaining a comprehensive Process Improvement Register.
• Develop review and maintain Standard Operating Procedures (SOPs) ensuring consistent implementation and compliance across assigned business functions.
• Partner with operational teams to minimize process deviations reduce rework and improve turnaround times (TAT) while monitoring trends and escalating recurring issues to the Head of Quality.

B. Quality Assurance & Performance Management:

• Track and evaluate key quality performance indicators to ensure compliance with established quality standards and business objectives.
• Perform periodic quality reviews and sample-based operational audits maintaining complete documentation and audit records.
• Monitor departmental quality performance through internal quality scorecards and provide actionable insights for improvement.
• Facilitate continuous improvement initiatives including Kaizen activities to enhance operational efficiency and service quality.

C. Quality Improvement Projects:

• Support the planning and execution of quality enhancement initiatives using structured problem-solving methodologies such as DMAIC.
• Collaborate with cross-functional teams to implement process improvement initiatives effectively.
• Monitor project milestones timelines and outcomes providing regular progress reports and updates to the Head of Quality.

D. Change Implementation & Process Adoption:

• Assist in rolling out new processes policies and quality initiatives across business units.
• Drive effective adoption of process improvements by working closely with stakeholders and operational teams.
• Identify and resolve operational challenges encountered during implementation to ensure seamless transitions.

E. Training Awareness & Quality Culture:

• Deliver foundational training programs on quality principles process excellence and operational best practices.
• Partner with departmental Quality Champions to reinforce quality standards and continuous improvement initiatives.
• Promote awareness of SOPs First Time Right (FTR) practices and quality expectations through dashboards visual management tools communication campaigns and digital learning resources.