Head of People & Culture

Location: Coimbatore (On-site)
Department: Human Resources
Years of experience : 10 yrs
Reports To: Head of Operations / CEO / COO

We are seeking a dynamic and strategic Head of Talent Acquisition with proven experience in the BPO/ITES industry. The ideal candidate will lead end-to-end recruitment initiatives build strong talent pipelines and ensure timely hiring of operational support and leadership positions across multiple business functions.

• Develop and execute recruitment strategies aligned with business objectives and workforce planning.
  

• Forecast hiring requirements based on business growth attrition trends and operational needs.
  

• Partner with business leaders to define role requirements and hiring priorities.
  

• Lead the complete recruitment lifecycle including sourcing screening interviewing selection and offer management.
  

• Manage volume hiring niche hiring and leadership hiring across various functions.
  

• Coordinate effectively with internal stakeholders and external recruitment partners.
  

• Manage mentor and develop a team of recruiters to achieve hiring goals.
  

• Define and monitor recruitment KPIs such as TAT offer-to-join ratio and quality of hire.
  

• Drive continuous improvement and innovation in recruitment processes.
  

• Strengthen employer branding through social media referrals campus initiatives and recruitment events.
  

• Ensure a seamless and positive candidate experience from application to onboarding.
  

• Collaborate with cross-functional teams to attract top talent.
  

• Track and analyze recruitment metrics and hiring trends.
  

• Prepare periodic recruitment reports and dashboards for leadership.
  

• Optimize recruitment processes sourcing channels and ATS utilization for greater efficiency.
  

• Ensure compliance with organizational policies and hiring standards.
  

• Expertise in volume hiring leadership hiring and talent acquisition strategy.
  

• Strong experience in talent mapping sourcing strategies and market intelligence.
  

• Excellent communication negotiation and stakeholder management skills.
  

• Strong leadership and team management capabilities.
  

• Data-driven approach with proficiency in ATS platforms Excel and recruitment analytics.
  

• Ability to thrive in a fast-paced target-driven environment.
  

• Bachelors or Masters degree in Human Resources Business Administration or a related field.
  

• 10 years of recruitment experience.
  

• 3 years leading recruitment teams within the BPO/ITES sector.
  

• Experience handling high-volume hiring and leadership recruitment.
  

• Exposure to domestic and international hiring is preferred.
  

• Proven track record of meeting hiring targets and building high-performing recruitment teams.
  

10 Years Recruitment Experience
3 Years BPO/ITES Recruitment Leadership
Expertise in Volume & Leadership Hiring
Strong Team & Stakeholder Management
Talent Acquisition Strategy & Workforce Planning

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