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Head Maintenance Services
Job Location:
Monthly Salary:
Experience Required:
Posted:
16 September 2026 (2 days ago)
Posted:
Application Deadline:
14 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Designation: Head Maintenance Services
Location: New Delhi
Department: Business Operations
Reports To: CEO / Promoter
Position Overview
As the of head of Maintenance Services you will play a pivotal leadership role in driving the Regions growth profitability and operational excellence. Working closely with the CEO you will oversee strategic planning financial management customer acquisition and retention and cross-functional project execution. This role is responsible for ensuring strong financial performance operational efficiency and the successful expansion and diversification of the companys addition you will lead high-impact corporate initiatives and support the ongoing development and success of the sales and support teams.
Key Responsibilities
Business Goals
Revenue Growth and P/L Oversight
o Own the regions revenue growth targets and manage the operational PCL to ensure
financial health and profitability.
o Optimize budgets control expenses and identify cost-saving opportunities.
Improve DSO
o Streamline the accounts receivable process to reduce DSO.
o Ensure timely collections and efficient payment cycles.
Business Development s Opportunity Identification
o Drive strategies for new customer acquisition along with the other Regional
Operations heads and Business development head.
o Expand revenue streams within the existing customer base and explore
diversification opportunities.
Achieve Revenue Targets
o Develop and implement strategies to meet and exceed aspirational revenue goals.
Commercial Management s Bid Oversight
o Lead the commercial aspects of business deals ensuring alignment with internal
governance (RACI matrix).
o Enhance bid success rates with a strong focus on tender management.
Operational Goals
Operational Leadership
o Own overall operational excellence of the region and ensure seamless service delivery.
o Set and implement strategic operational goals aligned with the companys mission.
Customer Retention
o Ensure high customer satisfaction and zero attrition through superior service
standards.
o Regularly engage with customers to strengthen relationships and understand evolving
needs.
Service Line Expansion s Geographic Growth
o Identify and develop new service offerings and explore opportunities for
geographic expansion.
o Responsible for the delivery of the sales team in acquiring new customers and logos.
Cross-functional Support s Coordination
o manage key support functions with the respective heads including IR
Compliance EHS Admin and others.
o Promote collaboration and synergy across support functions such as HR
payroll billing and administration.
Organizational Goals
Technology s Innovation
o Champion digital transformation and lead technology-driven initiatives to keep the region
at the forefront of innovation.
Cross-Selling s Group Collaboration
o Lead cross-selling efforts across different business units and subsidiaries
maximizing internal synergies and collaborative opportunities.
Organizational Development
o Identify organizational/regional improvement areas and lead strategic initiatives to enhance
efficiency and productivity.
o Partner with HR to design and implement talent development and people
improvement programs.
Qualifications
Bachelors/masters degree
20 years experience in facilities management with proven leadership across different operations
and business development
Demonstrated ability to manage large cross-functional teams and drive strategic initiatives
along strong financial acumen
Strong understanding of customer lifecycle management sales strategy and
operational execution.
Adept at identifying growth opportunities and driving change across an organization
Key Skills s Competencies:
Strategic Planning Aligning operational goals with business objectives
Financial Acumen Budgeting forecasting and cost control
Operational Efficiency Streamlining processes and maximizing resource use
Team Leadership Managing cross-functional teams and driving performance
Customer centric approach Ensuring high levels of customer satisfaction
Regulatory Compliance Ensuring adherence to safety environmental and labor
regulations
Technology Integration Leveraging FM tech (e.g. CAFM CMMS) to optimize operations
Risk Management Identifying and mitigating operational risks
Change Management Driving organizational change and process improvements
Key Performance Indicators (KPIs):
Sales C Revenue Target Achievement 100% attainment of regional revenue and sales goals
Operational Excellence SLA adherence service delivery quality and operational uptime
New Logo Acquisition
Existing Customer Mining Revenue growth from upselling/cross-selling to existing
customers
Overdue Collections Reduction in overdue receivables and aging analysis
improvements
Reduction in DSO Improvement in cash flow through in time collections
Customer Satisfaction - Nil Customer loss through excellence in service delivery
People Retention C Employee engagement
Technology Integration Implementation and adoption rate of FM tech solutions
Cost Optimization
