Head IT Infrastructure and Operations

About the position:

The Head of Infrastructure will lead the design operation security and scalability of enterprise IT infrastructure across data centers cloud platforms networks and end-user computing. This role ensures high availability performance security compliance and cost efficiency of technology platforms supporting business growth and regulatory requirements.

Key Responsibilities:

Data Center & Cloud Operations

• Manage on-premises data centers disaster recovery (DR) and hybrid/multi-cloud environments

• Oversee DR drills business continuity planning (BCP) and RTO/RPO compliance

• Ensure 99.9% availability performance and capacity planning

• Optimize cloud costs through FinOps and vendor management

Infrastructure Strategy & Leadership

• Develop and execute an infrastructure strategy aligned with business objectives

• Drive transformation across data center cloud network and end-user computing

• Lead modernization initiatives including cloud adoption automation SRE and AIOps

• Act as the senior escalation point for critical outages and incidents

Network Security & Resilience

• Own enterprise network architecture (LAN WAN SD-WAN VPN Internet)

• Collaborate with CISO on infrastructure security IAM PAM and Zero Trust frameworks

• Protect systems against cyber threats such as DDoS and ransomware

• Maintain a secure resilient and segmented infrastructure

Platform OS & Middleware Management

• Oversee Linux Windows and Unix platforms

• Manage middleware such as web servers application servers MQ and API gateways

• Ensure patching hardening configuration management and standardization

Service Management & Reliability

• Implement and govern ITIL / ITSM processes

• Define SLA SLO KPI and availability metrics

• Drive Site Reliability Engineering (SRE) and automation initiatives

• Lead problem management and root cause analysis (RCA)

Vendor & Financial Management

• Manage infrastructure vendors OEMs and cloud providers

• Lead contract negotiations renewals audits and cost optimization

• Control CAPEX / OPEX budgets and justify ROI for infrastructure investments

Compliance & Governance

• Ensure compliance with ISO 27001 and regulatory requirements (SEBI RBI CERT-In UIDAI)

• Support internal external and regulatory audits

• Maintain infrastructure documentation and SOPs

Team Building

• Build and mentor high-performing infrastructure teams

• Define roles on-call models and succession plans

• Foster a culture of ownership accountability and continuous improvement

Additional Information :

Required Skills & Experience

• 12 years of experience in IT Infrastructure & Operations

• 3 years in a senior leadership role

• Proven experience managing large-scale mission-critical platforms

• Strong expertise in AWS / Azure / GCP data centers and virtualization

• Experience with Linux Windows enterprise networking DR and BCP

• Hands-on exposure to automation tools (Ansible Terraform scripting)

• Strong understanding of ITSM / ITIL monitoring observability and AIOp

Remote Work :

No

Employment Type :

Full-time