Guest Service Associate Housekeeping

Primary Responsibilities

• Ensure that standards of cleanliness in assigned guest rooms are achieved and maintained on a consistent basis to provide the highest level of guest satisfaction in cleanliness and service.
• Ensure to remain alert courteous and helpful to the guests and co-workers at all times.
• Responsible to clean the room the public area Executive Office etc. and other duties as assigned.
• Any matter which may effect the interests of Novotel Hyderabad Airport should be brought to the attention of the Management.

People Management

• Establish and maintain seamless co-ordination & co-operation with all departments of Novotel Hyderabad Airport to ensure maximum cooperation productivity morale and guest service.
• Interact with guests and personnel of the hotel in an efficient and friendly manner.
• Provide effective support to the team to enable them to provide a range of effective and efficient services
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
• Provide high level of service standards.

Operational Management

• Inspect room linens before placing in rooms and return below standard pieces to the respective person in Housekeeping.
• Ensure to report to work on time and according to posted schedule.
• Ensure to daily change soiled linens on beds and remake beds.
• Strictly follow the lost and found procedures.
• Ensure floor pantries and corridors & fire exits are as per the standards.
• Responsible for equipping all rooms with linen amenities in the guest rooms as per the standards.
• No articles should ever be removed from occupied rooms. Absolute respect for guests property should always be exercised.
• Report to the Housekeeping Supervisor any blankets bed spreads etc. that require changing.
• Ensure to report any assigned rooms that do not require service Do not Disturb signs etc. to the Housekeeping Supervisor.
• Report any malfunctioning of room equipment to the Housekeeper.
• To abide by the mission statement of the hotel and of the department.
• Ensure to take the responsibility for master keys of the assigned rooms.
• Report any loss or damage to the Floor Supervisor.
• Ensure to perform the following duties in the Public Area:
  • To dust furniture fixtures and fittings
  • Vacuum the carpet.
  • Scrub wash and clean the floor
  • Clean and arrange the equipment furniture as prescribed
  • Dust and clean light fittings

Qualifications :

Knowledge and Experience

• Diploma in Tourism / Hospitality Management
• Fresher or Minimum 6 months to 1 year of relevant experience
• Excellent reading writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage

Competencies

• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Self-motivated and energetic
• Must be well-presented and professionally groomed at all times

Additional Information :

• At Accor Hotels we believe in Talent Development we collaborate together to reach your Professional goals and would like to play our role in developing your career for your future & organization.

At Accor Hotels we celebrate Heartist Days every year these are the few links to understand the celebrations:

Work :

No

Employment Type :

Full-time