Guest Service Associate, Front Office The Hoxton Bengaluru City

What youll do

• You are the first face our guests see and you have your own way of treating them as individuals making them feel welcome and their stay special - the Hox way.
• Deal with the coming and going of guests making sure all bills are correct and contain no surprises.
• Work with all our teams to make sure were always busy and help our Front Office Manager with any overbooking levels.
• Ensure the accuracy of data in all systems and provides the necessary daily reports for all departments as per our standard operating procedures.
• Answer phones sort out requests give recommendations to the best show to see and the latest pop-up restaurant to try in the area - youre the one-stop-shop for our guests to turn to.

Qualifications :

What were looking for

• Individuals. Youre looking for a place where you can be you; no clones in suits here.
• Passion for hospitality whether thats a drink a meal an event or a bed for the night.
• Youre all about having a positive impact on the people you interact with leaving them with a memorable experience.
• Youre not precious. We leave our egos at the door and help get things done.
• Youre up for doing things differently and trying (almost) everything once.
• If we got stuck in a lift together wed have a good time and share a few laughs.
• You want to be part of a team that works hard supports each other and has fun along the way.
• Its all about attitude for us someone who enjoys being helpful to others; that person who makes you feel confident they can answer any question and who youd want to stop and chat to.
• Experience of Micros Fidelio Opera or a similar front desk operating system.
• Passion for exceeding guests expectations.
• Excellent organisational and communication skills.

Remote Work :

No

Employment Type :

Full-time