Guest Relations & Front Office Executive – Real Estate

Location: Mumbai
Experience: 2-5 Years
Industry: Real Estate / Real Estate Developer
Salary: per month
Qualification: Graduate
Employment Type: Full-time On-site

We are looking for a polished proactive and well-organized Guest Relations & Front Office Executive to manage the front office and overall visitor/client experience at a premium real-estate project / sales office.

The candidate will be responsible for welcoming clients and guests managing the front desk coordinating meetings and site visits handling vendors and day-to-day requirements maintaining the office environment and ensuring smooth overall operations.

The ideal candidate should be comfortable taking ownership of multiple responsibilities and acting as the single point of coordination for the office/site.

• Welcome and greet clients channel partners senior management and other visitors professionally.
• Manage the complete guest experience at the sales office / project site.
• Coordinate client visits site visits meetings and appointments.
• Ensure visitors receive a smooth premium and professional experience.
• Coordinate with Sales and CRM teams for scheduled client visits.
• Handle basic visitor queries and direct them to the appropriate team.
• Maintain visitor records and appointment schedules.

• Manage day-to-day front desk and reception activities.
• Handle incoming calls emails and visitor enquiries.
• Manage meeting rooms conference rooms and appointment calendars.
• Ensure reception waiting areas and meeting spaces are maintained to a high standard.
• Coordinate refreshments hospitality and other requirements for guests and meetings.

• Take ownership of day-to-day requirements of the sales office / project experience centre.
• Coordinate with housekeeping security facility management maintenance and other support teams.
• Ensure office supplies refreshments stationery and other operational requirements are available.
• Monitor and coordinate day-to-day site/office requirements and resolve issues promptly.

• Coordinate with vendors for housekeeping pantry stationery printing maintenance events and other office requirements.
• Obtain quotations where required and coordinate vendor activities.
• Follow up for timely completion of work.
• Maintain vendor records and track recurring requirements.

• Maintain administrative records registers and documentation.
• Raise and track purchase requests / invoices / vendor bills as required.
• Coordinate with Finance and Admin teams for payments and documentation.
• Maintain basic expense trackers and ensure expenses remain within approved budgets.
• Support management with reports and administrative MIS.

• Support project launches customer events channel partner meets and promotional activities.
• Coordinate venue hospitality guest arrangements branding and other event requirements.
• Ensure smooth on-ground execution of client-facing activities.
• Coordinate with internal teams and external vendors during events.

• Graduate with 2-5 years of experience in:
  • Guest Relations
  • Front Office
  • Client Relations
  • Administration
  • Customer Experience
  • Hospitality
• Experience in Real Estate / Real Estate Developer / Premium Residential or Commercial Projects preferred.
• Experience managing a sales office experience centre project office or corporate front office will be highly preferred.
• Excellent communication and interpersonal skills.
• Presentable confident and professional personality.
• Strong coordination and follow-up skills.
• Ability to independently handle multiple administrative and guest-related responsibilities.
• Good knowledge of MS Office / Excel.
• Experience in vendor coordination and basic expense/budget tracking.
• Should be comfortable working on-site and interacting with clients senior management and channel partners.

Guest Relations Executive Guest Relations Officer Front Office Executive Front Desk Executive Receptionist Client Relations Executive Customer Experience Executive Site Experience Executive Project Experience Executive Admin Executive Front Office & Admin Real Estate Real Estate Developer Sales Office Experience Centre Client Handling Guest Management Visitor Management Vendor Management Facility Coordination Event Coordination Hospitality Office Administration Customer Service Site Visit Coordination

Preferred candidates from:

• Real Estate Developers
• Premium residential projects
• Commercial real-estate developers
• Real-estate sales offices
• Property experience centres
• Hospitality / luxury hotels
• Premium automobile dealerships
• Luxury retail / premium brands
• Corporate front offices

Candidates from hospitality or premium customer-facing environments can also be considered if they have strong administration and coordination experience.

The ideal candidate should be someone who can take care of everything at the project/sales office from welcoming a client and arranging refreshments to coordinating vendors housekeeping meetings site visits office requirements events and administrative follow-ups.

This is not a purely reception-based role. We are looking for someone with strong Guest Relations Front Office Administration Vendor Coordination Site Operations capabilities.

Required Skills:

Guest Relations & Client ExperienceFront Office ManagementOffice / Site CoordinationVendor ManagementAdministrative Responsibilities