Guest house manager ( Gurgaon)

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Guest House Manager oversees the daily operations of a lodging property to ensure a seamless and welcoming guest experience. Key responsibilities include managing bookings supervising staff (housekeeping and maintenance) handling finances and resolving customer complaints to maintain high service ResponsibilitiesGuest Services & RelationsOversee seamless check-ins check-outs and room local area information tourist recommendations and concierge-level address and resolve guest inquiries and & Team ManagementSupervise front desk housekeeping and maintenance teams including scheduling and shift new employees on service standards safety protocols and daily operating & Facility MaintenanceConduct daily inspections of guest rooms and common areas to ensure cleanliness and repairs and routine maintenance with contractors or in-house inventory levels for linens toiletries and cleaning & Financial DutiesProcess payments manage guest folios and balance daily operational budgets monitor expenses and track room compliance with local health safety and licensing Qualifications & SkillsEducation: Bachelors degree in Hospitality Management or Tourism is preferred though relevant facility management experience is highly : 25 years in the hospitality or customer service industry ideally in a supervisory Skills: Exceptional communication problem-solving attention to detail and proficiency in booking/property management software