Guest Host ExecutiveChengannasery

Job Description: Guest Host Executive

Location: Chengannaseri Kerala
Job Type: Full-time on-site
Shift: 12:30 PM to 10:30 PM
Experience: 1-2 years in restaurant hotel or hospitality front-of-house roles
Salary: 18000 per month

About the Role

We are looking for a friendly presentable and service-focused Guest Host Executive. You will be the first-person guests meet setting the tone for their dining experience from the moment they walk in until they leave satisfied.

Key Responsibilities

• Greet and welcome guests warmly at the entrance and seat them promptly based on party size and preference.
• Manage table reservations walk-ins and waiting lists especially during lunch and dinner peak hours.
• Guide guests through the menu signature dishes daily specials and dietary options.
• Coordinate with the captain service staff kitchen and billing team so orders and requests are handled smoothly.
• Handle guest queries special requests and celebrations such as birthdays and anniversaries.
• Handle complaints politely and professionally and escalate to the manager when needed.
• Collect guest feedback and share insights with the management team.
• Keep the entrance waiting area and host desk clean organised and welcoming.
• Maintain reservation records guest data and daily reports accurately.
• Follow restaurant SOPs grooming standards and hygiene and safety protocols.

Required Skills and Qualifications

• 1-2 years of experience as a host/hostess steward or in a similar guest-facing role.
• Graduate or diploma in Hotel Management or a related field (preferred not mandatory).
• Good communication skills in Malayalam and English. Hindi or Tamil is an added advantage.
• Pleasant personality neat grooming and a positive attitude.
• Ability to stay calm and organised during busy hours.
• Basic computer or POS and reservation software knowledge.
• Willingness to work the 12:30 PM to 10:30 PM shift including weekends and holidays.

Required Skills:

Guest HouseExecutive Services