GSA Front Office

• Warmly greet and welcome guests upon arrival providing a positive first impression of our hotel
• Efficiently manage the check-in and check-out processes ensuring accuracy and attention to detail
• Handle guest inquiries requests and complaints promptly and professionally
• Maintain up-to-date knowledge of hotel services local attractions and events to assist guests effectively
• Process room reservations modifications and cancellations using the hotel management system
• Manage cash transactions and maintain accurate financial records
• Ensure the front desk area is organised clean and presentable at all times
• Adapt to changing priorities and handle multiple tasks simultaneously in a fast-paced setting
• Manage and resolve overbooking situations and room type changes efficiently
• Collaborate with other departments including housekeeping to ensure seamless guest experiences and room readiness

Qualifications :

• Education: Diploma Holder or Graduate in Hotel Management.

• Experience: Fresher / 12 years as GSA 

• Skills: Excellent communication interpersonal and computer (PMS) skills.

• Personality: Courteous well-groomed and guest-oriented.

Remote Work :

No

Employment Type :

Full-time