Group Manager Process Training ( Training Manager Training Management Training Delivery ) HYD REF112654M

Accountabilities:

Accountable for New Hire training Nesting Performance duringdays period and overall knowledge management during BAU

Take direction from training lead and execute deliverables

Design process training plans with inputs from client SMEs

Assess the effectiveness of training material to be deployed for the program including the SOPs Participant and Facilitator Guides Learning Check Points etc.

Set-up daily/weekly huddles with trainees to track progress and resolve any issues

Participate in periodic transition update calls set-up by Project Managers for internal stakeholders and provide detailed updates on progress of training batches

Conduct audits calibration with QAs & Training Need Assessment (TNA) for employees in BAU Operations

Develop training interventions (BTB) based on TNA for existing employees

Conduct certification programs & other developmental workshops for auxiliary trainers

Review and revise the standard operating procedures periodically or as agreed with the client

Ensure robust update management process is deployed and followed

Ensure adherence to the training governance mechanism as outlined in Training Standard Document (TSD)

Preparing publishing and maintaining various training reports and dashboards Key Performance Indicators

New Hire Trainee Attrition

New Hire Trainee Accreditation Rate

PKT Failure Rate & QA Scores for newly trained staff

days performance of new hires

Process knowledge test pass rate

Completion percentage of client mandated CBTs across employees working in the process being supported

No non-conformities in internal and external audits

TTT certification for auxiliary trainers

Other key vertical / process specific metrics 3. Qualifications/Specific skills and experience

Skills & Experience

Minimum of 10 years of experience

Training experience is must

Excellent communication and presentation skills

Strong time management skills

Willingness to work in 24*7 environment

Qualifications :

Degree

Remote Work :

No

Employment Type :

Full-time