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Group Lead Telecom domain

Wipro

Job Location:

Pune - India

Monthly Salary: Not provided by the employer

Posted: 12 October 2026 (Yesterday)

Application Deadline: 9 January 2027

Vacancies: 1 Vacancy

Job Summary

Wipro Limited (NYSE: WIT BSE: 507685 NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting design engineering and operations we help clients realize their boldest ambitions and build future-ready sustainable businesses. With over 230000 employees and business partners across 65 countries we deliver on the promise of helping our customers colleagues and communities thrive in an ever-changing world. For additional information visit us at .

Job Description

Role Purpose

The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process.

- Strong people management and coaching skills
  Solid understanding of ISP repair KPIs
  Real-time decision-making and queue management capability
  De-escalation and conflict management skills
  Data analysis and performance management abilityitiative

Minimum 24 months of experience in managing teams for Telecom ISP repair and troubleshooting

Responsibilties:

Manage day-to-day repair operations for a team ensuring SLA adherence productivity and customer satisfaction.

Key Responsibilities:
Manage daily operations for a team handling repair voice calls
Drive MTTR FCR AHT CSAT and adherence performance
Conduct regular coaching and performance reviews
Handle escalations and agent support
Ensure SLA compliance and process adherence

Mandatory Skills: Voice Fulfilment.

Experience: 3-5 Years.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them we need people inspired by reinvention. Of yourself your career and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Required Experience:

Manager

Apply Now

About Company

Wipro

As a global leader, Wipro blends consulting and AI expertise across design, engineering and operations to accelerate business transformation and deliver future-ready technology.

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