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Group Lead (Call center services-CCNA)
Job Location:
Monthly Salary:
Posted:
4 September 2026 (8 hours ago)
Posted:
Application Deadline:
2 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Wipro Limited (NYSE: WIT BSE: 507685 NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting design engineering and operations we help clients realize their boldest ambitions and build future-ready sustainable businesses. With over 230000 employees and business partners across 65 countries we deliver on the promise of helping our customers colleagues and communities thrive in an ever-changing world. For additional information visit us at . Mandatory Skills: Customer Service Helpdesk. Experience: 3-5 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them we need people inspired by reinvention. Of yourself your career and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
Job Description
Group Leader (B2) for a Network Support / Service Assurance process in Pune.
Location: Pune (Work from Office)
Shift: Night Shift (US Working Hours)
Qualification: Graduate
Role: Group Leader (People Management)
Experience: 3-4 Years
Mandatory Skills
- Minimum 24 months of team handling experience in Call Center Services Service Assurance or Ticketing Process
- Strong people management and coaching skills
- Excellent communication and stakeholder management
- Good knowledge of networking concepts and devices:
- Routers Switches Load Balancers Firewalls
- BGP and Routing Protocols
- MS Office (Excel Word Outlook)
- Customer-focused mindset with problem-solving abilities
Good to Have
- CCNA Certification (Valid Cisco ID)
- Understanding of commercial elements in Classic/BFG environments
- Knowledge of POP structure routing and switching
Key Responsibilities
- Lead coach and mentor a team to achieve business KPIs.
- Drive performance productivity and quality across customer interactions.
- Monitor operational metrics and identify improvement opportunities.
- Manage escalations and support process compliance.
- Communicate business priorities and process changes effectively.
- Develop team members and manage overall team performance.
Required Experience:
Manager
About Company
As a global leader, Wipro blends consulting and AI expertise across design, engineering and operations to accelerate business transformation and deliver future-ready technology.
