Global TA Excellence Lead

Are You Ready to Make It Happen at Mondelēz International

Join our Mission to Lead the Future of Snacking. Make It Matter.

You manage the in-house operations in the Mondelēz International Digital Services Center to ensure impeccable service delivery that satisfies service level agreements and meets productivity and efficiency targets emphasizing timely accurate and complete transaction handling and excellent customer care.

How you will contribute

You will manage the employee services community in the service center and onshore in countries and manage the relationships between delivery teams and internal customers. To excel in this role you will report on service-center performance and lead reviews with the functional leadership team and key addition you will contribute to global service management agenda and integrate our global scale using simplified and standardized processes and technologies. As part of this job you will oversee the employee services centers annual budget; handle local change requests and follow the global employee services governance framework to keep local documentation updated and compliant; manage suppliers delivering services for the processes; and identify service improvements to continuously improve the quality of the service provided. As a people leader you will training employees and lead coach motivate train and inspire direct reports to deliver the employee services agenda.

What you will bring

A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

• Managing people and relating well with all center colleagues
• Being a team player with demonstrated excellence in communication interpersonal and customer service skills
• Managing a shared service or BPO delivery center regionally in a global organization
• Managing vendor relationships
• Project management with experience managing large-scale projects
• Data analysis with a focus on accuracy and attention to detail
• Multi-tasking problem solving and managing fluctuating workloads
• Building relationships motivating educating and mentoring
• Taking initiative

More about this role

• English: advanced (must)
• Strong project management experience (Process redesign)
• External Vendor Management
• Leading global Onboarding technology
• Process redesign and continuous improvement
• High interest in technology (Manage tech deployment projects).
• Good analytical mind connect data to insights.
• Strong stakeholder management & influence

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation or preference gender identity national origin disability status protected veteran status or any other characteristic protected by law.