Global Sales Customer Support Manager, Mumbai Bangalore

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences diagnostics and biotechnology

At Beckman Coulter Life Sciences one of Danahers 15 operating companies our work saves livesand were all united by a shared commitment to innovate for tangible impact.

Youll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danahers system of continuous improvement you help turn ideas into impact innovating at the speed of life.

At Beckman Coulter Life Sciences we know time is the most critical facet in the laboratory today: time to get life-saving therapies to patients faster; reclaiming time by automating tedious manual workflows; and saving time spent addressing erroneous or complex results.

We are partners in time and accelerate answers to critical questions through the power of automation. We develop innovations for scientists by scientists with many of our 3300 global colleagues coming from the laboratory.

Its all part of our time-tested approach to bringing meaningful innovations at the speed of life since 1935. And were just beginning. Working together lets put our time and talents together to advance human health for tomorrow.

Learn about the Danaher Business System which makes everything possible.

The Global Sales Customer Support Manager is responsible for leading the sales order bookings & consumables quoting functionacross Europe and North America. This role ensures timely accurate and compliant execution of global support sales orders directly enabling timely revenue recognition and on-time customer quotes in line with defined Turnaround Times. This role drives significant organizational impact by enforcing TAT adherence and quality standards at scale reducing revenue leakage operational risk and downstream escalations across global sales and finance teams.

This position reports to theLeader of Non-Customer Facing CSand is part of theGlobal Customer Care located in Bengaluru /Mumbaiand willbe a remote role.

In this role you will have the opportunity to:

• Lead and scale a global sales order bookings team that directly enables revenue realization and customer satisfaction
• Drive operational excellence by ensuring strict adherence to TATs quality standards and compliance requirements
• Partner with global Sales Finance Deal Desk and Support teams to streamline order execution and reduce friction
• Develop and mentor talent while building a culture of accountability ownership and continuous improvement

The essential requirements of the job include:

• Bachelors degree in Business Commerce Operations or a related discipline
• Minimum 8-12 years of experience in Sales Operations Sales Support Order Management or Revenue Operations
• Minimum 3-5 years of people management experience leading operational or transactionbased teams
• Proven experience managing sales order booking / ordertocash execution for global or multiregional sales teams
• Handson proficiency with CRM and ERP systems (e.g. Salesforce SAP Oracle or equivalent)
• Demonstrated experience operating against defined TATs SLAs and quality metrics in a highvolume environment
• Experience working with global stakeholders across multiple time zones (Americas EMEA APAC)

It would be a plus if you also possess previous experience in:

• Participation in process improvement or transformation initiatives (e.g. automation standardization system migrations)
• Experience managing or supporting highvolume transactional operations at scale
• Familiarity with reporting and analytics tools used for operational performance tracking

Beckman Coulter Life Sciences a Danaher operating company offers a broad array of comprehensive competitive benefit programs that add value to our lives. Whether its a health care program or paid time off our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

AtBeckman Coulter Life Scienceswe believe in designing a better more sustainable workforce. We recognize the benefits of flexible remote working arrangements for eligible roles and are committed to providing enriching careers no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working forBeckman Coulter Life Sciencescan provide.

Join our winning team today. Together well accelerate the real-life impact of tomorrows science and technology. We partner with customers across the globe to help them solve their most complex challenges architecting solutions that bring the power of science to life.

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