Global Rate Sheet Quote Specialist

Key Responsibilities

• Manage and grow a portfolio of assigned customers ensuring strong customer relationships and achievement of business objectives.

• Understand customer requirements identify opportunities and recommend appropriate solutions to drive business growth and customer satisfaction.

• Own end-to-end customer interactions while delivering a high-quality customer experience.

• Execute high-volume transactional activities with accuracy ensuring adherence to defined SLAs and business deadlines.

• Communicate effectively with customers through email and chat providing timely professional and solution-oriented responses.

• Maintain accurate customer records and update CRM tools and systems in a timely manner.

• Build a strong understanding of customer accounts business priorities and commercial requirements.

• Keep customers informed of relevant business updates policies pricing and rate changes where applicable.

• Collaborate with cross-functional teams to resolve customer queries and ensure seamless service delivery.

• Demonstrate ownership and accountability by identifying process improvement opportunities and driving operational excellence.

• Maintain high attention to detail while managing multiple priorities in a fast-paced environment.

• Leverage MS Excel to manage data generate reports track performance and support business decision-making.

Candidate Profile

• Willingness to work night shifts (6:30 PM 3:30 AM IST).

• Strong understanding of customer relationship management and sales processes.

• Prior experience in transaction-based operations handling high-volume work with strict turnaround times and deadlines.

• Minimum 2-year experience in email or chat support processes with the ability to draft clear professional and customer-focused written communication.

• Excellent written and verbal communication skills.

• Strong working knowledge of MS Excel including formulas Pivot Tables VLOOKUP/XLOOKUP and reporting.

• Highly organized with excellent attention to detail problem-solving and time management skills.

• Demonstrates ownership accountability collaboration and a continuous improvement mindset.

• Ability to thrive in a dynamic fast-paced environment while managing multiple priorities.

Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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