Genesys AI Developer

. Must Have (Primary) Skills:

Genesys Cloud CX with Genesys Dialog Engine (GDE) or Genesys DX

Bot and NLP development using Genesys AI tools

Experience in building Conversational IVR chatbots and voicebots

Integration with third-party NLP engines like Google Dialogflow Amazon Lex IBM Watson

Strong knowledge of Genesys Architect Flows and call routing

Hands-on experience with Bot Flows Intents Slot Filling and Training datasets

2. Good to Have (Secondary) Skills:

Python/JavaScript for custom logic in bot integrations

REST APIs for system integrations

Experience with Google Cloud/AWS for deploying AI services

Knowledge of Speech-to-Text (STT) and Text-to-Speech (TTS) APIs

Experience with CRM and backend integrations (e.g. Salesforce ServiceNow)

3. Compensation Offered for this Role:

10 to 18 Lacs (max 20 if cand has more rele exp)

4. Years of Experience:

5 to 10 years

5. CGI Location Open To:

Bangalore

Hyderabad

Chennai

Pune

6. Shift Timings:

UK Shift

7. Joining Timeframe:

Immediate to 30 days preferred

8. Detailed JD:

Genesys Developer

Design develop and implement Genesys-based call flows and routing strategies

Collaborate with business and technical teams to gather and understand requirements

Integrate Genesys with backend systems and third-party platforms

Troubleshoot and resolve issues in call routing and IVR

Participate in code reviews and adhere to best practices

Monitor and enhance system performance