General Manager Transformational Quality

Drive reporting insights analytics and continuous improvement across multiple clients and locations. Own business / operational metrics for operations shop be gatekeeper of adherence to defined SLAs processes are compliant from risk perspective continuous reduction in errors / customer comebacks drive QDNA metrics Brainwaves large Process Transformation initiatives leveraging Six Sigma Lean and vba automation capabilitiesDrive digital dashboards using tools like PowerBI / Tableau etc. to enhance insights and analyticsDrive continuous improvement projects to improve process performance and / or generate sharing of best practices from within and outside the organization and implement VOC / CSAT / NPS actionable across the team and maintain/improve the charge of internal meetings/client meetings/customer reviews/stakeholder and manage performance dashboards which depict business and ops metrics conceptualize and implement Statistical Process Control (SPC) principles in the to stretch if needed to meet team and organizational goals

Qualifications :

six sigma black belt

Remote Work :

No

Employment Type :

Full-time