Functional Manager Service Now

dunnhumby is the global leader in Customer Data Science partnering with the worlds most ambitious retailers and brands to put the customer at the heart of every decision. We combine deep insight advanced technology and close collaboration to help our clients grow innovate and deliver measurable value for their customers.

dunnhumby employs nearly 2500 experts in offices throughout Europe Asia Africa and the Americas working for transformative iconic brands such as Tesco Coca-Cola Nestlé Unileverand Metro.

The Role

The Functional Manager ServiceNow is responsible for leading the development enhancement and ongoing management of our ServiceNow platform. Youll lead a high-performing cross-functional team while partnering with business and technology stakeholders to deliver scalable secure and innovative ServiceNow solutions that support our organisational goals and drive operational excellence.

What Youll Be Doing

Youll combine technical leadership strategic planning and stakeholder collaboration to maximise the value of our ServiceNow platform across the business.

• Lead mentor and develop a cross-functional team of ServiceNow developers administrators and business analysts fostering a collaborative and high-performing culture
• Define and deliver the ServiceNow platform roadmap ensuring solutions align with business priorities and industry best practices
• Oversee the design development implementation and continuous enhancement of ServiceNow capabilities and modules
• Partner with business stakeholders to understand requirements identify opportunities for improvement and translate them into scalable technical solutions
• Collaborate with internal technology teams to ensure seamless integration between ServiceNow and other enterprise systems
• Drive platform performance reliability and security through system monitoring upgrades maintenance and optimisation
• Lead the adoption of automation and process improvements to enhance service delivery and operational efficiency
• Manage vendor relationships to maximise value from ServiceNow partnerships and platform investments
• Ensure compliance with security standards governance requirements and ITIL best practices maintaining a stable and secure ServiceNow environment

What Were Looking For

Youll bring a strong combination of ServiceNow expertise people leadership and strategic thinking along with the ability to build trusted relationships across technical and business teams.

• Proven experience leading ServiceNow platforms including implementation enhancement and ongoing support
• Experience managing and developing technical teams within a collaborative high-performing environment
• Strong knowledge of service management applications ITSM processes and ServiceNow best practices
• Demonstrated ability to translate business requirements into scalable technology solutions
• Experience delivering platform roadmaps process improvements and automation initiatives
• Strong stakeholder management and communication skills with the ability to engage both technical and non-technical audiences
• Knowledge of ITIL frameworks platform governance security and compliance principles
• Strong analytical problem-solving and project management skills with a focus on continuous improvement
• Bachelors degree in Information Systems Computer Science or a related technology discipline is desirable

What you can expect from us

We wont just meet your expectations. Well defy them. So youll enjoy the comprehensive rewards package youd expect from a leading technology company. But also a degree of personal flexibility you might not expect. Plus thoughtful perks like flexible working hours and your birthday off.

Youll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble small-business feel that gives you the freedom to play experiment and learn.

And we dont just talk about diversity and inclusion. We live it every day with thriving networks including dh Gender Equality Network dh Proud dh Family dh One dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you.

Our approach to Flexible Working

At dunnhumby we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others so if this is important to you please raise this with your recruiter as we are open to discussing agile working opportunities during the hiring process.

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