Front Office Executive
Job Location:
Monthly Salary:
Posted on:
2 days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Prime Function:
- Responsible for daily administration meeting and greeting dealing with guests queries and complaints and booking rooms. visitors
- Maintain high standards of customer services at the Reception desk so that customers expectations are consistently exceeded.
- Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
- Ensure quality and appropriateness of customer service provided.
- To maintain Front Office log book and shift reports.
- Respond to inquiries and resolve problems in an effective manner.
- Ensure all guests receive a swift smooth professional and friendly check in and check out
- Ensure quality in all aspects of the job.
- Maintain record of all banquet and any other functions in the hotel.
Qualifications :
- Previous experience in a similar role within the hospitality industry is preferred.
- Exceptional customer service skills with a friendly and outgoing personality.
- Strong communication skills both verbal and written with proficiency in English (additional languages are a plus).
- Excellent organizational and multitasking abilities with a keen attention to detail.
- Proficiency in using computer systems and hotel management software.
- Ability to remain calm and composed under pressure with a proactive approach to problem-solving.
- Flexibility to work various shifts including weekends and holidays.
Remote Work :
No
Employment Type :
Full-time
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
