Front of House

Job Description:

• Welcome guests with warmth professionalism and attention to detail.

• Manage end to end guest journey efficiently.

• Handle appointments scheduling and guest flow management.

• Coordinate with therapists and internal teams for smooth operations.

• Address guest queries concerns and requests promptly.

• Maintain accurate guest records and appointment data.

• Generate and manage daily reports using Excel and internal systems.

• Ensure high standards of hygiene presentation and front desk readiness.

• Monitor peak hours and manage operational flow effectively.

• Follow all internal processes service protocols and SOPs.

• Manage bookings billing memberships packages and guest records through Zenoti.

• Handle guest inquiries and follow-ups across Instagram WhatsApp phone email and other digital channels.

• Convert leads into appointments memberships and wellness programs.

• Drive maximum bookings and revenue for Visiting Masters.

• Upsell and cross-sell Recovery Longevity Ayurveda Holistic Wellness Facial therapies memberships and packages.

• Build strong guest relationships to maximize retention and repeat visits.

• Maintain comprehensive knowledge of all services practitioners programs and wellness offerings.

• Deliver clear confident and professional communication to guests.

• Ensure smooth guest flow and coordination across multiple floors and departments.

• Maintain cleanliness hygiene ambience and operational readiness of all guest-facing spaces.

• Resolve guest concerns promptly and professionally.

• Follow all internal processes protocols SOPs and service standards.

• Collaborate effectively with therapists practitioners and management teams.

• Take ownership of operational tasks reporting and daily accountability measures.