Forward Deployed Engineer

Razorpay is one of Indias leading full-stack financial technology companies powering the way businesses move manage and grow money. Founded in 2014 by Harshil Mathur and Shashank Kumar with a simple vision - to simplify payments for Indian businesses - weve since grown into a fintech powerhouse driving Indias digital payment revolution.

Razorpay powers millions of businesses with a smarter scalable stack that goes beyond transactions to help them truly build and grow.

From building AI-native agentic payments to AI-assisted fraud detection and real-time risk intelligence to automated reconciliation smart payouts and predictive financial insights we are embedding intelligence across our stack to make money movement faster safer and more close collaboration with ecosystem partners - including banks networks regulators - we are pioneering industry-first solutions that are shaping the next era of fintech

Across India Singapore and Malaysia our products span everything from seamless checkouts to payroll automation - powering a fintech ecosystem thats redefining how money moves across Asia.

Today that ecosystem supports everyone from early-stage startups to some of Indias largest enterprises enabling them to accept process and disburse payments at scale while expanding into new ways of managing money more efficiently.

Our scale speaks volumes: Razorpay processes $180 billion in annualized transactions powering leading businesses like Airbnb Facebook WhatsApp Airtel CRED BookmyShow Zomato Swiggy Lenskart Mirae Asset Capital markets Indian Oil National Pension Scheme - and over 100 of Indias unicorns. With strong roots in India and growing operations in Southeast Asia we are shaping the next chapter of financial technology across the region.

We are backed by global investors including GIC Peak XV Partners (formerly Sequoia Capital India & SEA) Tiger Global Ribbit Capital Matrix Partners MasterCard and Salesforce Ventures having raised over $740 million to date. Strategic acquisitions - including Ezetap (POS and offline payments) Curlec (Malaysia expansion) BillMe (digital invoicing) and POP (rewards-first UPI) - along with earlier moves in fraud prevention payroll and lending have further strengthened our platform and widened our footprint across Asia.

But what truly sets Razorpay apart is our culture. At Razorpay ownership is our oxygen - you own what you build with no micromanagement or red tape just the runway to make your ideas fly. Learning is a lifestyle - if youre curious youll feel at home here. People > Pedigree - we hire for attitude hustle and hunger more than degrees. Transparency thrives over titles - this is where interns question CXOs and CXOs say thank you. Guided by our values of Customer First Autonomy & Ownership Agility with Integrity Transparency Challenging the status quo and a strong belief that Razorpay grows with Razors youll be part of a 3000 strong team building not just products but the financial infrastructure of the future.

THE ROLE

You will embed directly with Razorpays enterprise and high-growth merchants sitting with their engineering teams owning technical deployments from first discovery through go-live and making Razorpay the deepest platform in their stack.

This is not a pre-sales role. It is not a support role. It is not solutions architecture. You write production code you sit with the merchants team to understand how their workflows actually break and you own the outcome end-to-end.

You will work across two tracks depending on the account:

WHAT YOU WILL OWN

• Run pre-sale technical discovery scope integration complexity assess agentic fit and co-author the deployment plan that goes into the proposal
• Sit with merchant engineering teams and own the full integration lifecycle from architecture to go-live
• Design and build agent workflows on Agent Studio tool bindings MCP integrations orchestration pipelines evals and human approval flows
• Debug production issues across Razorpay systems merchant systems external tools and model behaviour
• Monitor deployed agents post-live first responder during the 1530 day hypercare period post go-live
• Contribute deployment blueprints to the shared knowledge base every quarter if its not documented it didnt happen
• Feed structured product feedback to the respective PMs field intelligence is half the job

MUST HAVE

• 310 years of hands-on software engineering shipped production code and debugged it in live customer environments
• Strong Python or ; comfortable reading unfamiliar code and writing useful glue quickly
• Direct experience working with external customers or merchant technical teams can run a discovery call manage expectations and close ambiguity without hand-holding
• Solid grounding in APIs webhooks auth data pipelines logs and production systems
• Practical experience with LLM/agentic frameworks LangChain LangGraph AutoGen MCP or similar. Hands-on counts not just awareness