Five9 Consultant (Contract)
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Job Summary
Qualifications & Experience
Experience: 10 to 12 years in Contact Center as a Service (CCaaS) or UCaaS deployments with at least 5 years of direct hands-on experience implementing or managing the Five9 platform.
Education: Bachelor s degree in Computer Science Information Systems Telecommunications or equivalent practical experience
Technical Competencies:
Deep understanding of ACD skills-based routing and IVR visual script variables
Proficiency in JSON XML REST/SOAP APIs JavaScript and web integration concepts
Strong grasp of VoIP protocols SIP signaling WebRTC and network architecture
Certifications & Skills: Five9 Certified Implementation Partner or Platform Administrator credentials preferred (CCaaS/Salesforce certifications a plus). Strong consultative communication and multi-layer troubleshooting skills
